Urgent! Recurring Subscription Payment Failures in Action Scheduler

  • Resolved flowsheff

    (@flowsheff)


    1 year ago

    We are getting a TON of these timeout errors and have been over the last 48 hours, despite updating to the latest versions of WordPress and despite updating to the latest versions of WooCommerce, stripe and woo subscriptions. 

    11-08-2023 @ 20:08:13 - scheduled action 824898 (subscription payment) failed to finish processing after 3600 seconds 11-08-2023 @ 20:08:13 - action args: subscription_id: 139801

    Literally every single recurring payment that is scheduled via the Woo Stripe plugin or PayPal standard is failing in the action scheduler and then they’re immediately tagged with “In-progress” status. There’s no longer even any mention of when the next billing attempt is after they have failed. AT least I can’t see where that info even is. but nonetheless, literally all recurring subscription payments are immediately “timing out” and/or failing. normal, “new” orders seem to have no issue – just existing, recurring subscription orders.

    All of this only began as soon as we updated to 6.4 (everything was running perfect before that). Some were saying to roll back to earlier versions of wordpress until the “kinks” were worked out, so we did that for a few hours but then all of the issues remained.

    I’m at a complete loss both mentally and beyond. What exactly is going on? This is beyond urgent at this point as zero recurring payments are being processed. I’ve submitted a support ticket within my woo account when all of this began and habe yet to even get a single response. This is madness!

    Would be incredibly grateful if anyone has any insights..

    Please help!

    • This topic was modified 1 year ago by flowsheff.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @flowsheff ,

    Thanks for reaching out, and for creating your own topic. I can appreciate that this is an urgent issue that needs immediate attention.

    From what I have gathered, you are using the Woo Subscriptions extension to enable subscriptions on your site, is this correct?

    If so, since this is related to a premium extension, if you have a valid license, please contact us directly via?WooCommerce.com > My Account > Support. You may need to log in to the account used to purchase the extension before you are able to access that page.

    As per the?forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there.

    ?I’ve submitted a support ticket within my woo account when all of this began and habe yet to even get a single response. This is madness!

    My apologies, I missed this part of your post. Can you please share the ticket number you would have received after submitting an internal request so that I can check on the current status?

    Cheers!

    Thread Starter flowsheff

    (@flowsheff)

    Hi Roxy

    My ticket is: 7281791.

    There has finally been a response, and I have responded with additional info as this urgent issue still exists.

    Hi @flowsheff,

    My ticket is: 7281791. There has finally been a response, and I have responded with additional info as this urgent issue still exists.

    Thank you for providing the ticket number. I see that our support team has already responded to your ticket and you’ve provided additional information. That’s great! Our Happiness Engineers are now better equipped to handle your concerns.

    Given this, I’ll mark this thread as resolved. Please continue the conversation in the ticket thread for further assistance. We appreciate your patience and cooperation in this matter.

    We are having the same issue. Urgent.. Did you get this resolved? We are still waiting on Woo to respond to out request…

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @tremmert,

    This thread is resolved, please free to start a new thread sharing the specific details of your issue and your site (as every site is unique!). If you have a ticket already you can also share that ticket number and we can continue it from there.

    Thanks!
    OP

Viewing 5 replies - 1 through 5 (of 5 total)
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