Urgent: The plugin causes a problem with the whole website

  • Resolved Claude

    (@xclazac2)


    2 years ago

    Hello.
    I am a fan of this plugin but after 24 hours of debugging (tried everything) I never would have thought that the culprit of a small feature was this plugin and it would affect the whole website.
    I have a community with Buddyboss and I have your plugin installed and configured, everything works.
    I began to notice the creation of a double vertical scroll when the page is scrolled. This scroll causes the whole page to move to the left during the scroll, causing a considerable aesthetic problem. I add that I can’t select it with the devtools because it appears and disappears.
    Deactivating plugin after plugin I found that the culprit is Verified member for Buddypress.
    I would like to have a solution for this problem if possible, a css fragment or anything that can solve this problem while waiting for an update of the plugin itself.

    Support greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Claude

    (@xclazac2)

    Hello.

    I add to the previous message that further tests have led me to identify that if the icon in the widgets is active, the page that contains the widget with the blue ticks highlights this problem of double scrolling and transliteration of the whole page.

    Plugin Author Themosaurus

    (@themosaurus)

    Hi @xclazac2,

    Thank you for reaching out to us.

    Which theme are you using? Could we please take a look on your website? If yes, could you please send us an email with your credentials to support[a]themosaurus.com?

    Thank you very much!

    Best,

    Plugin Author Themosaurus

    (@themosaurus)

    Hi Claude,

    Thank you, we received your email.

    We made some test, but we couldn’t reproduce this issue. Note that we’re on mac. For this reason, we think that this issue might only be visible for window. If I’m not mistaken, that’s the operating system you use. We thank you for your screencast btw. It helped us understand what exactly was your issue.

    Be aware that the Verified Member plugin only adds a badge and a tooltip to mark (un)verified members. We don’t understand how this could be related. However, as you may have noticed, the display of the widget area is sticky. On your profile page, the content is not high enough and the widget sidebar has trouble responding properly. The fact that a second scrollbar is displayed could be due to the fact that the verification badge increases the height of the widget. I’m afraid that at this point we have no other clue. ??

    Could you deactivate the sticky of the widget area? I think it might solve this issue. If that’s the case, it means that this issue is related to the theme.

    Don’t hesitate to keep us up to date.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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