[NSFW] Urgent Support Needed – Issues with Booking System

  • Resolved janosklak

    (@janosklak)


    9 months ago

    Dear Booking Activities Support Team,

    We are using the “Display Pack” and “Advanced Forms” plugins from Booking Activities on our website https://www.magicwave.ch/. Our account is managed by Janos Klak ([email protected]).

    Unfortunately, we are currently facing two major issues that are significantly affecting us and our customers:

    1. Incorrect Booking Details Display:
      • In the booking confirmation emails, multiple bookings are combined into a single email. Specifically, the “booking_list” contains data from different bookings instead of listing just one booking. This is causing great confusion and makes it difficult for us to correctly confirm the bookings and accurately assign customer data. Please find attached screenshots illustrating the problem. The notifications are correctly created and used to work perfectly fine before. Image1 Image2
    2. Delayed Booking Emails:
      • The emails confirming a booking are arriving with a significant delay of about 8 hours. This delay is causing uncertainty and inconvenience for our customers.

    Here is the code we are using for the “New Booking” email:

    You have received a new booking!

    {booking_list}

    Number of Persons: {booking_total_qty}
    Spectators: {field_zuschauer}
    Wetsuit: {field_neoprenanzug}

    First Name: {user_firstname}
    Last Name: {user_lastname}
    Phone: {user_phone}
    E-Mail: {user_email}

    All participants must adhere to the following boat rules:
    https://www.magicwave.ch/bootsregeln/

    Magic Wave’s Terms and Conditions:
    https://www.magicwave.ch/allgemeine-geschaefts-bedingungen/

    Booking Status: {booking_status}.

    Click here to manage this booking (ID: {booking_id}).

    We urgently request your support to resolve these issues. These problems are significantly disrupting our business operations, and we hope for a quick resolution.

    Thank you in advance for your assistance.

    Best regards,
    Janos Klak

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author yoancutillas

    (@yoancutillas)

    Hello Janos,

    1.

    Since Booking Activities 1.16, similar notifications are merged together, so one notification can contain information of multiple bookings. in order to display them correctly, you need to use the new {for_each_booking}{/for_each_booking} tag in your notifications. E.g.: 

        <p>You have new booking(s)!</p>{for_each_booking}<p>{booking_list}</p><p>Customer info: {user_firstname} {user_lastname} ({user_email})</p><p>Booking status: <strong>{booking_status}</strong>.</p><p><a href="{booking_admin_url}">Click here</a> to edit this booking (ID: {booking_id}).</p>{/for_each_booking}

        2.

        This delay is not normal. You can install the Email Tracker plugin to see when the emails are actually sent. If the emails are sent right away (or after few minutes), but received way later or not received at all, the issue occurs later, at the server level, or at the email client level. If the emails are actually sent 8 hours after the bookings, you may have an issue with your WordPress cron.

        In the second case, you can try to disable the “Asynchrounous Notifications” option in Booking Activities > Notifications tab. If you disable it, the notifications will be sent right away. If you enable it, the notifications are sent after the next page refresh (any page visited by any user) (when the WP cron is working properly).

        The instructions below “I don’t receive the notifications” here may help: https://booking-activities.fr/en/documentation/faq/

      Viewing 1 replies (of 1 total)
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