Urgent: Subscription does not show user data and we can’t reach support

Hi,

we are in a very frustrating situation, because we try to reach support but we can not get passed the “automated system status report”, because it says “Connection to your site is broken, and we couldn’t get the System Status Report. Please go to?My stores?page and re-establish the connection to your site.”

Which is not true, we are connected, the plugin is running, we made a renewal in november already. We disconnect the plugin, deinstalled and everything and still can not reach anyone.

So please make contact to us.

The Problem is the following:

Hello!

WordPress has a built-in feature that recognizes when a plugin
or theme causes a fatal error on your website, and notifies you
notifies you with this automated email.

In this case, WordPress has caught an error in one of your plugins,
WooCommerce, has been intercepted.

First, visit your website (https://happyarbitrage.de/) and
check it for visible problems. Next, visit the page
where the error occurred
(https://happyarbitrage.de/wp-admin/post.php?post=7990&action=edit)
and check if there are any visible problems.

Please contact your hosting company for assistance in investigating this issue further.
further investigation of this issue.

If your website appears to be faulty and you can no longer access your
access your dashboard as usual, WordPress now has a special
special "recovery mode". This way you can
securely log into your dashboard and investigate further.
carry out further investigations.

//recovery link//

To protect your website, this link expires in 1 day. But
don't worry: a new link will be sent to you by email if the error
error occurs again after the deadline.

If you are looking for help with this problem, you may be asked for
some of the following information:
WordPress version 6.4.3
Active theme: Thrive Theme Builder (version 3.27)
Aktuelles Plugin: WooCommerce (Version 8.6.0)
PHP-Version 7.4.33

Fehler-Details
==============
Ein Fehler vom Typ E_ERROR wurde in der Zeile 28 der Datei
/home/www/wordpress/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/MetaBoxes/CustomerHistory.php
verursacht. Fehlermeldung: Uncaught Error: Call to undefined method
WC_Subscription::get_report_customer_id() in
/home/www/wordpress/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/MetaBoxes/CustomerHistory.php:28
Stack trace:
#0 /home/www/wordpress/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/Edit.php(271):
Automattic\WooCommerce\Internal\Admin\Orders\MetaBoxes\CustomerHistory->output(Object(WC_Subscription))
#1 /home/www/wordpress/wp-admin/includes/template.php(1456):
Automattic\WooCommerce\Internal\Admin\Orders\Edit::Automattic\WooCommerce\Internal\Admin\Orders\{closure}(Object(WP_Post),
Array)
#2 /home/www/wordpress/wp-admin/edit-form-advanced.php(707):
do_meta_boxes(Object(WP_Screen), 'side', Object(WP_Post))
#3 /home/www/wordpress/wp-admin/post.php(206): require('/home/www/wordp...')
#4 {main}
 thrown

I feel we tried everything at this point from our end and can not pin down the problem.

Please reach out as we can not access Customer Data anymore and we do not know if that impacts active subscriptions etc.

Cheers

The page I need help with: [log in to see the link]