urgent problems

Hi @pps0pwf,

Thanks for reaching out to us about the problem you’re having with the Facebook for WooCommerce plugin!

Time offers always remain active on Facebook, and customers demand them, even if they are terminated because they have seen them on Facebook.

If I understand correctly, do you mean that you have offers on your WooCommerce site that run for a specific time but when the offer ends in WooCommerce, it still appears in your Facebook Shop?

Even duplicate products with wrong pictures and wrong prices.

Okay, so there’s duplicate products with incorrect pictures and prices appearing in your Facebook Shop, right?

I asked for Facebook support, but they tell me that the problem is in the plugin.

Indeed, in most cases, Facebook Support will likely refer you to the developers of any integration used to connect to their platform.

As a next step, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thank you!

Thank you for answering me immediately!

If I understand correctly, you mean you have offers on your Woocommerce site that work for a specific time, but when the offer ends in Woocommerce, does it still appear in your Facebook Store?

– Correct!

Okay, so there are duplicate products with wrong pictures and prices appearing in your Facebook Shop, right?

– Correct!

below the report

### WordPress Environment ###

WordPress address (URL): https://pugliapackshop.com
Site address (URL): https://pugliapackshop.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: LiteSpeed/6.0.10 Enterprise
PHP Version: 7.4.13
PHP Post Max Size: 256 MB
PHP Time Limit: 30
PHP Max Input Vars: 300000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wpP1c3e4r5_
Dimensione totale database: 170.42MB
Dimensione dati database: 147.21MB
Dimensione indice database: 23.21MB
wpP1c3e4r5_woocommerce_sessions: Dati: 2.52MB + indice: 0.08MB + motore InnoDB
wpP1c3e4r5_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.17MB + motore InnoDB
wpP1c3e4r5_woocommerce_order_items: Dati: 0.11MB + indice: 0.09MB + motore InnoDB
wpP1c3e4r5_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 0.70MB + motore InnoDB
wpP1c3e4r5_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wpP1c3e4r5_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_actionscheduler_actions: Dati: 1.02MB + indice: 0.23MB + motore InnoDB
wpP1c3e4r5_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_actionscheduler_logs: Dati: 0.39MB + indice: 0.25MB + motore InnoDB
wpP1c3e4r5_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_comments: Dati: 0.16MB + indice: 0.09MB + motore InnoDB
wpP1c3e4r5_e_submissions: Dati: 0.02MB + indice: 0.27MB + motore InnoDB
wpP1c3e4r5_e_submissions_actions_log: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
wpP1c3e4r5_e_submissions_values: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_feedmanager_channel: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_feedmanager_country: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_feedmanager_feed_status: Dati: 0.02MB + indice: 0.14MB + motore InnoDB
wpP1c3e4r5_feedmanager_field_categories: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_feedmanager_product_feed: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_feedmanager_product_feedmeta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_feedmanager_source: Dati: 0.02MB + indice: 0.13MB + motore InnoDB
wpP1c3e4r5_imagify_files: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wpP1c3e4r5_imagify_folders: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_litespeed_img_optm: Dati: 0.33MB + indice: 0.14MB + motore InnoDB
wpP1c3e4r5_litespeed_img_optming: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_lockdowns: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_login_fails: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_mc4wp_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_options: Dati: 8.48MB + indice: 1.34MB + motore InnoDB
wpP1c3e4r5_postmeta: Dati: 63.52MB + indice: 4.03MB + motore InnoDB
wpP1c3e4r5_posts: Dati: 40.52MB + indice: 0.58MB + motore InnoDB
wpP1c3e4r5_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_rank_math_analytics_gsc: Dati: 8.02MB + indice: 10.45MB + motore InnoDB
wpP1c3e4r5_rank_math_analytics_keyword_manager: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_rank_math_analytics_objects: Dati: 0.22MB + indice: 0.08MB + motore InnoDB
wpP1c3e4r5_rank_math_internal_links: Dati: 0.13MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_rank_math_internal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_rank_math_redirections: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_termmeta: Dati: 0.20MB + indice: 0.17MB + motore InnoDB
wpP1c3e4r5_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_term_relationships: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_term_taxonomy: Dati: 0.17MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_usermeta: Dati: 1.47MB + indice: 0.33MB + motore InnoDB
wpP1c3e4r5_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_wcfm_daily_analysis: Dati: 2.52MB + indice: 1.52MB + motore InnoDB
wpP1c3e4r5_wcfm_detailed_analysis: Dati: 9.52MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_enquiries: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_enquiries_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_enquiries_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_enquiries_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_fbc_chat_rows: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_fbc_chat_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wcfm_fbc_chat_visitors: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_fbc_offline_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_following_followers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_orders: Dati: 0.13MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_orders_meta: Dati: 0.28MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_product_multivendor: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_refund_request: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_refund_request_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_reverse_withdrawal: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_reverse_withdrawal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_reviews: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_reviews_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_reviews_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_review_rating_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_shipping_zone_locations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_store_taxonomies: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_vendor_ledger: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_withdraw_request: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_marketplace_withdraw_request_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_membership_subscription: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wcfm_messages: Dati: 0.23MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_messages_modifier: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_messages_stat: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_support: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_support_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_support_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcfm_support_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wcpdf_invoice_number_2021: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wc_customer_lookup: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_wc_download_log: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_wc_order_product_lookup: Dati: 0.09MB + indice: 0.11MB + motore InnoDB
wpP1c3e4r5_wc_order_stats: Dati: 0.05MB + indice: 0.14MB + motore InnoDB
wpP1c3e4r5_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_wc_product_meta_lookup: Dati: 0.08MB + indice: 0.14MB + motore InnoDB
wpP1c3e4r5_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_wc_webhooks: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_wpfm_backup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wt_iew_action_history: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_yoast_indexable: Dati: 1.52MB + indice: 0.27MB + motore InnoDB
wpP1c3e4r5_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpP1c3e4r5_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpP1c3e4r5_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpP1c3e4r5_yoast_seo_links: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
wpP1c3e4r5_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_zoo_cw_global_config: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_zoo_cw_product_attribute_swatch_type: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_zoo_ln_filter_config: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_zoo_ln_filter_list: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpP1c3e4r5_zoo_ln_global_config: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 800
cmm4e_menu: 14
cmm4e_menu_location: 1
cmm4e_menu_theme: 3
ct_content_block: 3
custom_css: 2
customize_changeset: 109
elementor_library: 14
flamingo_contact: 27
flamingo_inbound: 6
mc4wp-form: 1
nav_menu_item: 105
oembed_cache: 9
page: 33
popup: 9
popup_theme: 9
post: 9
postman_sent_mail: 250
product: 294
product_variation: 254
rank_math_schema: 2
revision: 590
scheda-produttore: 13
shop_coupon: 13
shop_order: 222
shop_order_refund: 1
wp_block: 2
wpcf7_contact_form: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

AddToAny Share Buttons: by AddToAny – 1.8.3
Antispam Bee: by pluginkollektiv – 2.10.0
Block for Font Awesome: by Ciprian Popescu – 1.1.10
Blocksy Companion (Premium): by CreativeThemes – 1.8.16
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.1
Easy Table of Contents: by Steven A. Zahm – 2.0.17
Facebook for WooCommerce: by Facebook – 2.6.8
Feedaty: by Zoorate – 3.1.0
Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor: by Gutentor – 3.1.6
Imagify: by WP Media – 1.10
Loco Translate: by Tim Whitlock – 2.5.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
MC4WP: Mailchimp for WordPress Premium: by ibericode – 4.8.19
Menu Icons: by ThemeIsle – 0.12.9
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.5
Post SMTP: by Yehuda Hassine – 2.0.23
ProductX Pro – Gutenberg Product Blocks for WooCommerce: by wpxpo – 1.0.1
ProductX – Gutenberg WooCommerce Blocks: by wpxpo – 2.1.3
Rank Math SEO PRO: by Rank Math – 3.0.4
Rank Math SEO: by Rank Math – 1.0.80
Side Cart WooCommerce: by XootiX – 2.1
User Export (with their Meta Data): by Daniel Loureiro – 0.6.8
WCFM – WooCommerce Frontend Manager: by WC Lovers – 6.6.1
WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.1
WooCommerce Multivendor Membership: by WC Lovers – 2.10.3
WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.6
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.11.4
WooCommerce: by Automattic – 6.0.0 (aggiornamento alla versione 6.1.0 disponibile)
WooCommerce Google Feed Manager: by Michel Jongbloed – 2.27.0

### Inactive Plugins (1) ###

GDPR Cookie Compliance: by Moove Agency – 4.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #9 – /prodotti-tipici-pugliesi-elenco/
Carrello: #10 – /carrello/
Pagamento: #11 – /checkout/
Il mio account: #12 – /mio-account/
Termini e condizioni: #12400 – /termini-e-condizioni/

### Theme ###

Name: Blocksy Child
Version: 1.8.3.3.1623437686
Author URL: https://creativethemes.com
Child Theme: ?
Parent Theme Name: Blocksy
Parent Theme Version: 1.8.14
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ?

### Templates ###

Overrides: blocksy-child/woocommerce/archive-product.php
blocksy-child/woocommerce/cart/cart-empty.php
blocksy-child/woocommerce/cart/cart-item-data.php
blocksy-child/woocommerce/cart/cart-shipping.php
blocksy-child/woocommerce/cart/cart-totals.php
blocksy-child/woocommerce/cart/cart.php
blocksy-child/woocommerce/cart/mini-cart.php
blocksy-child/woocommerce/cart/proceed-to-checkout-button.php
blocksy-child/woocommerce/cart/shipping-calculator.php
blocksy/woocommerce/checkout/form-checkout.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy-child/woocommerce/single-product/rating.php
blocksy/woocommerce/single-product/tabs/tabs.php
blocksy-child/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 702
Oldest: 2021-12-14 01:01:47 +0100
Newest: 2022-01-12 16:15:00 +0100

Failed: 2
Oldest: 2021-04-03 19:00:25 +0200
Newest: 2021-04-03 19:00:25 +0200

Pending: 4
Oldest: 2022-01-13 16:15:00 +0100
Newest: 2022-02-08 14:46:18 +0100

### Status report information ###

Generated at: 2022-01-12 16:49:19 +01:00
`

Thanks for confirming I understood you correctly and for sharing your System Status Report @pps0pwf!

Looking at the System Status Report, I see the site runs the latest 2.6.8 version of Facebook for WooCommerce and WooCommerce 6.0.0 (the latest is 6.1.0), so the issue likely won’t be fixed by an update.

As a next step, could you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow these steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error by manually syncing products to Facebook.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

Also, can you please confirm how you’ve set up the sales in WooCommerce? For instance, did you use the built-in WooCommerce plugin settings for that or did you use a plugin?

Thank you!

Sorry you can make this discussion private as there is sensitive data.

Thank you