old and new wordpress website

I logged on to the old website and tried to upgrade it to the latest version but it asked for Hostname, FTP/SSH Username, FTP/SSH password, and Connection Type.
My questions are: Where do I get these from?

You get them from your hosting providers, which you need to contact about this.

Thanks Andrew but how do I know who my hosting providers are? And how do I contact them? I’m fairly new with all this so bare with me please

Try this tool https://www.whoishostingthis.com/

I did and here’s what I got “srcf.ucam.org: We Can’t Resolve This Domain

srcf.ucam.org doesn’t appear to be a valid domain or IP address. Since we can’t find the website, we are unable to tell you who is hosting srcf.ucam.org.”

It is a page within a page, does that make a difference?

Put a “www” in-front: https://www.srcf.ucam.org/

Yes, of course I did but it still changes it.
Here’s the full URL: https://www.srcf.ucam.org/arabsoc
It’s a society student based server and not an independent domain

It’s a Manage Web server

It’s a MWS (Managed Web Service)

So there is no way to contact them?

Yes, I think there is a way to contact them. Should I just ask for a new SSH?

If it turns out you cannot contact your hosting providers then you’re never going to get all of your FTP/SSH credentials, and so you might just have to move onto a new host.

Okay I will try and contact them now. Thank you ever so much!

Then you need to find out who is managing the server. As it’a s student-based service then it shouldn’t be that hard to track down whcih department is in charge of it. Unfortunately in that situation there’s really not a lot more that we could help with.