URGENT – memcache issue after update

  • Resolved bethgee

    (@bethgee)


    2 years, 11 months ago

    After completing updates, I was seeing the following error – 

    The following memcached servers are not responding or not running:

    Object Cache: 127.0.0.1:11211.
    Database Cache: 127.0.0.1:11211.

This message will automatically disappear once the issue is resolved.

    I tried changing Database Cache to Disk – my plan was to save as Disk and then put it back to Memcache – except now I can no longer choose Memcache as the Database Cache Method!!!

    Please help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bethgee

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Check the service at the CLI/SSH: memcached-tool 127.0.0.1:11211 display and memcached-tool 127.0.0.1:11211 stats.
    telnet 127.0.0.1 11211
    should communicate with memcache and respond to status commands etc.
    Look if the service is running: ps afux | grep memc
    restart the service if needed (as root/sudo): service memcached restart.

    In most cases, the restart of the Memcached service and your server should be sufficient.

    Thanks!

    Thread Starter bethgee

    (@bethgee)

    Sorry, I don’t understand any of that… I am not a coder.

    Where can I look for this information?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bethgee

    Thank you for your feedback.
    What I’ve shared with you are the console commands you can use to check the status of the Memcached server.
    The notification in W3 Total Cache means that the Memcached server is not running.
    I would advise reaching out to your hosting provider for assistance in restarting the Memcached server.
    Thanks!

    Thread Starter bethgee

    (@bethgee)

    It’s a clients site and their hosting company are mostly useless…

    It runs on cpanel – is there a way for me to restart it myself?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bethgee

    Thank you for the information.
    Please check this article for more assistance with this.
    This also explains how to restart the Memcached server.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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