Urgent: Mail Is not triggering

  • Resolved shivam0105

    (@shivam0105)


    3 years, 4 months ago

    Hi,

    We have configured this plugin with SMTP “smtp.office365.com” and tested its configuration by sending the test email. But when we try it with our learn press plugin no email triggers to me on registration. Also not found any new entry in the email log of this plugin.

    Could you please suggest how can we fix this issue?

Viewing 5 replies - 1 through 5 (of 5 total)

  • It could be that you have not enabled the email from within LearnPress.

    On the left-hand side menu, under LearnPress, click settings.
    Open the Email tab and ensure all the email types you want to be sent are enabled

    • This reply was modified 3 years, 4 months ago by shinerweb.
    Thread Starter shivam0105

    (@shivam0105)

    Hi,

    We have already enabled the emails of LearnPress. The email triggers successfully if we use Mailgun plugin with the Mailgun’s credentials.

    But it does not work when we use SMTP “smtp.office365.com” credentials with the Post SMTP plugin.

    We are receiving the test email but not the Learnpress email.

    Kindly check it and suggest how can we fix it.

    What are the results of sending a test email when you are using the smtp.office365.com settings.
    That suggests you do not have them set up correctly.
    Have you set up your SPF/DKIM records correctly?

    (ps. I don’t work for POST SMTP, I’m another plugin user offering ‘advice’).

    Hi @shivam0105,

    As we’ve not heard back from you, I’m going to go ahead and mark this issue as resolved.

    Kind Regards,
    Tim

    Vishit Shah

    (@vishitshah)

    Hi @shivam0105, @tneville, @shinerweb

    How to resolve this issue Please explain here. I have the same problem with learnpress.

    Thanks,
    Vishit Shah

Viewing 5 replies - 1 through 5 (of 5 total)
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