Urgent help needed: Wrong products, subtotals & shop link

  • Resolved suedstadt

    (@suedstadt)


    4 years, 11 months ago

    Hi, we have a really urgent issue. We launched an multi vendor platform for local sellers and it got traction. 90+ orders in 3 days. But 2 of them (so far) are completely wrong for no obvious reason.

    The customer email shows other products (1st time a multiple of the actual bought products and in the 2nd case random products the customer not even browsed) on the invoice and lists all the prices up in the subtotal, making the subtotal 5-10x higher then the actual total. The Total is the correct price and also the one the customer then pays. However, they (and honestly we too) get a heart attack when seeing an order of 1400€ for 3 sweatshirts.

    Both customers said they browsed mobile or Ipad. The 1st was on iPad first, added 3 different products to basket and proceeded to checkout. There apparently appeared an error message and they repeated the process 4 more times with different shipping methods before giving up. Then, they finally placed the order on the laptop on a different browser and it went through. 3 products paid but 18x products (and their subtotals) on the email and the order (realllllly weird).

    That was yesterday. Today it happened again with a women who had 5x the same kids show in its basked and in the end only paid for a breathing mask. The total amount matched the actual purchased product. The other 5 products are sold by a different shop. In the end, the notification was also linked to the wrong shop (the first one with the kids shoes) and not the one selling the mask. The customer never added the shoes to the basket. What is going (reallly) wrong here?

    Screenshots

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter suedstadt

    (@suedstadt)

    
### WordPress Environment ###

WordPress address (URL): https://suedstadt-shopping.de
Site address (URL): https://suedstadt-shopping.de
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Currency Position: left
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Taxonomies: Product Types: external (external)
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Kasse: #27 - /kasse/
Mein Konto: #28 - /mein-konto/
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makery/woocommerce/cart/shipping-calculator.php
makery/woocommerce/checkout/form-billing.php
makery/woocommerce/checkout/form-checkout.php
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makery/woocommerce/checkout/thankyou.php
makery/woocommerce/content-product.php
makery/woocommerce/content-product_cat.php
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makery/woocommerce/myaccount/view-order.php
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makery/woocommerce/product-searchform.php
makery/woocommerce/single-product/add-to-cart/external.php
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makery/woocommerce/single-product/meta.php
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makery/woocommerce/single-product.php

### Action Scheduler ###

Abgeschlossen: 398
Oldest: 2020-03-21 21:17:55 +0100
Newest: 2020-04-03 20:40:18 +0200
    Plugin Support fevered – a11n

    (@fevered)

    Thank you! Can you give me some more details on how you are setting up this multi vendor marketplace? I didn’t see a plugin for that, so I’d be interested in hearing more details on how that was set up.

    For the issue you are seeing, I have sometimes seen strange issues like this happen due to caching, and sometimes from the theme as well. Is this issue one you are able to reproduce at all? If you are, I recommend testing for theme and plugin conflicts.

    Here are the conflict testing steps:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since I haven’t heard back from you I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Urgent help needed: Wrong products, subtotals & shop link’ is closed to new replies.

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