URGENT HELP NEEDED: WooCommerce blocking me from accessing backend of site

  • Resolved oliverkeystone

    (@oliverkeystone)


    1 year, 10 months ago

    Hi everyone,

    I need URGENT help. My client’s website kicked us out 2 days ago.

    I was creating a coupon code in Woocomerce. I entered all of the postcodes the coupon would be active for, hit Save and all of a sudden, the site booted me out. Since then I haven’t been able to get in.

    I spoke to GoDaddy and they figured out that it’s the Woocommerce plugin; by disabling the plugin, it lets me back into the backend of the site.

    We need Woocommerce active so we can have the webstore live, but setting the plugin live locks us out of the backend of the site again.

    The sales guys need to access the Woocommerce plugin to see which orders have come through, so they can deliver our products.

    Woocommerce are not responding to any of our support requests.

    We desperately need help, does anyone have any idea what we should do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter oliverkeystone

    (@oliverkeystone)

    So I deleted WooCommerce and re-installed and it just persisted to do the same thing.

    Any more ideas?

    Saif

    (@babylon1999)

    Hello @oliverkeystone,

    Thank you for trying our suggestions so far.

    According to this screenshot, there seems to be more than one plugins directory. Now, although the one with the “old” prefix will most likely be deactivated, it could be causing issues. However, I’m not confident enough to ask you to delete it, so definitely ask your host about it.


    As for this screenshot, the mentioned “WooCommerce services” is most likely related to the WooCommerce Shipping & Tax extension.

    If you already have the extension active, then please disable it before activating WooCommerce again.

    If that didn’t help, then the best option here is to disable all plugins except WooCommerce while activating the Storefront theme.

    If the problem is not present after doing so, then you know there was a plugin conflict between WooCommerce and another plugin. You can enable plugins one by one again to find the culprit. If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

    Let us know how it goes! :?)

    Hi @oliverkeystone

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

    Thanks!

Viewing 3 replies - 16 through 18 (of 18 total)
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