Urgent Help Needed: Website Showing Errors After WordPress & Plugin Updates

  • Hi everyone,

    I’m hoping someone can help me with an urgent issue I’m facing. I recently backed up my website through cPanel and downloaded the backup files onto my desktop. I was running an outdated version of WordPress, and after updating both WordPress and my plugins, when I try to access the products and blog sections, I’m getting fatal errors on the pages, and they are no longer displaying properly. I didn’t realize the update would cause this much trouble, and as this is a live website, I really need to get it back up and running as quickly as possible.

    Is it possible to reinstall the previous backup I had before making these updates? I have the backup files saved, but I’m not entirely sure of the safest way to restore them without making things worse.

    Any advice or guidance on how to restore the site or any alternative suggestions would be greatly appreciated.

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  • Hey there! First, I recommend backing up your current site state, even if it’s not functioning properly, to have a restore point in case something goes wrong.

    Here’s how to restore your backup through cPanel:

    Start by making a backup of your current site state (even though it’s broken) just to be safe. In cPanel, navigate to the “Backup” or “Backup Wizard” section and choose “Restore a Home Directory Backup.” Then, upload the backup file you downloaded to your desktop and follow the prompts in the restore wizard. These steps are generally applicable, but they may vary depending on your hosting provider and their cPanel customizations, so don’t hesitate to ask your provider for assistance.

    If your backup includes a database export (usually a .sql file), you’ll need to restore this as well. You can do this by going to phpMyAdmin in cPanel, selecting your WordPress database, and using the Import tab to upload your .sql file. (For more details, refer to this guide.)

    Once everything is restored, check your site to see if it’s functioning correctly. In the future, consider using a staging environment to test updates before applying them to your live site, as this can help prevent issues like this.

    If you encounter any specific errors during the restoration process or need more detailed guidance, feel free to share them here. Good luck, and I hope your site is back up and running soon!

    • This reply was modified 4 weeks, 1 day ago by Lina Asenova.
    • This reply was modified 4 weeks, 1 day ago by Lina Asenova.
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