URGENT Help! Default Product Sorting Tab

  • Resolved todds15

    (@todds15)


    3 years, 8 months ago

    I have tried to post this question at least 3 times but nobody has commented on what can be done to fix this issue I have. Of all my woocommerce products there is one category that some of my images are perfectly normal and some are whacked out large. There seems to be an issue with the PRODUCTS PER PAGE TAB, if i add anymore than 4 products per page that is when some of the images get large. I started playing around with the Default Product Sorting Tab and this is what i noticed:
    **When I put 4 products per page and all in 1 row then all my product pages are nice but i now have tons of pages, but if i add anymore than 4 products the pages are not aligned properly and this is what happens below in many various forms. My website is not live right now and i cannot keep it live for 12 hours waiting for a reply, but someone has to at least give me an idea where to start with this?**

    Default sorting (Custom…..) i have page one 4 good images and 7 large images as shown in jpg. On page 2 all the images are perfectly sized.

    Popularity (sales) shows page 1 all good and page two has 3 of my products huge and the rest are good.

    average rating is same thing

    sort by most recent- page 1 shows all images normal, page two shows 2 rows of product images, then the third row has one normal and the next 3 images in the center of the page huge.

    sort by price (Asc) page 1 has 1 product good rest all large.

    Sort by price (Desc) BOTH PAGES ARE SIZED NORMALLY.

    For months has been good, i deactivated most of my plugins and no change. Help would be appreciated, but i am not a high tech css code person, i only know so much. Not sure if this happened due to an update with my Flatsome theme or what?

    https://snipboard.io/u1wyYb.jpg

    • This topic was modified 3 years, 8 months ago by todds15.
    • This topic was modified 3 years, 8 months ago by todds15.
    • This topic was modified 3 years, 8 months ago by todds15.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    It definitely looks like something is conflicting with WooCommerce here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter todds15

    (@todds15)

    Thank you, I will try what you stated and go from there…I will be back soon to reply back and thank you again. I was thinking nobody would answer…

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Sure! Let us know how it goes ??

    Thread Starter todds15

    (@todds15)

    So far Ross V. I switched to the Storefront Theme and as I made changes to the products per row and rows per page and all the products are working fine. Next step I guess I am supposed to deactivate all my plugins? Could jetpack be doing this?

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    So far Ross V. I switched to the Storefront Theme and as I made changes to the products per row and rows per page and all the products are working fine.

    Just to be clear- on the Storefront there, you don’t see the issue anymore?

    Thread Starter todds15

    (@todds15)

    Correct when i switched over to storefront i do not see any issues with enlarged images. I have a maybe related question or unrelated? I use my child theme all the time for making this website. Is the parent theme and child theme supposed to look the exact same way when i activate each and the same version Number?

    • This reply was modified 3 years, 8 months ago by todds15.
    • This reply was modified 3 years, 8 months ago by todds15.
    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    Correct when i switched over to storefront i do not see any issues with enlarged images.

    Glad to hear you found the culprit! In this case, you’ll want to get in touch with your theme’s developer and see if they have an update for you.

    I use my child theme all the time for making this website. Is the parent theme and child theme supposed to look the exact same way when i activate each and the same version Number?

    Honestly, it depends on the child theme and what templates are being overridden. If no templates are really being overridden, then the theme will look the same.

    Best,

    Ross

    Thread Starter todds15

    (@todds15)

    Thank you, I just contacted the theme developer, but now the waiting game comes in.

Viewing 8 replies - 1 through 8 (of 8 total)
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