Urgent: Data Loss Issue After Moving SliceWP to Production

  • Resolved Luke

    (@lukejongibson)


    2 months, 1 week ago

    Hello SliceWP Support Team,

    I hope you’re doing well. We’ve recently encountered a critical issue with the SliceWP Affiliate Plugin after moving it from our development environment to production.

    Everything seemed to be working fine initially; the plugin migrated without any problems, and the setup was running smoothly. However, after a few weeks in production, we have now noticed that the plugin has reset itself removing all settings, and all affiliate data (including commissions, referrals, and user data) has been completely deleted. There were no changes to the plugin or the website that anyone is aware of which could explain this issue.

    We are unsure why this has happened and urgently need help understanding the cause and how to restore the lost data if possible.

    Key Details:

    • Plugin: SliceWP Affiliate Plugin + Pro (1.1.17 + 1.0.18)
    • WordPress Version: [6.4.2]
    • PHP Version: [7.4.33]
    • Steps Taken Before Noticing the Issue: No significant updates or changes were made prior to the issue.

    We are concerned about the stability of the plugin in our production environment and would appreciate any insight or assistance you can provide.

    Thank you for your prompt attention to this matter. Looking forward to your response.

    Best regards,
    Luke

Viewing 1 replies (of 1 total)
  • Plugin Author iova.mihai

    (@iovamihai)

    Hey @lukejongibson,

    Thank you for reaching out! The first thing that I recommend is for you to check the SliceWP database tables to see if the information is still saved in the tables or not. SliceWP’s database tables are all prefixed with “slicewp”.

    If these tables are empty, please check any logs to see if any queries were executed to delete the data.

    SliceWP does not have any system that deletes all of its data, so I’m not sure if the issue is related to SliceWP or to another system. We currently don’t have any other users experiencing anything similar, so my assumption is that the issue is localized.

    Also, I do recommend keeping SliceWP up to date. From what I see, you are a few versions behind.

    Please let me know how your database tables stand, if they contain data or not. Based on this, we can see what options we have going forward.

    Thank you and best wishes,

    Mihai

Viewing 1 replies (of 1 total)
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