Urgent: Compatibility Issue Between Easy Form Builder and Image Optimizer

  • Hello,

    I am a developer for the Easy Form Builder plugin. One of our users reported a conflict between the Easy Form Builder plugin and the Image Optimizer plugin. After testing, we confirmed that when your plugin (Image Optimizer) is installed and activated on a site, and the user has completed the “Connect to start” action in your plugin, Easy Form Builder encounters issues. Specifically, subpages of the Easy Form Builder plugin in the WordPress dashboard fail to open.

    We tried deactivating and removing the Image Optimizer plugin from the Plugins list, but the issue persisted. However, we found that if we deactivate the Image Optimizer plugin via the Advanced Actions section by clicking “Deactivate,” the Easy Form Builder plugin’s functionality returns to normal.

    Could you please provide guidance on how to resolve this conflict to ensure that WordPress users can avoid these issues?

    Thank you for your assistance.

    Best regards,
    Hasan Tafreshi
    Developer & Founder of Easy Form Builder

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Elementor Team

    (@talmo)

    Hi Hasan, thank you for contacting us.

    I am sorry to hear about your troubles with the plugin. We want to investigate it further.

    Please open a ticket with our support for the image optimizer from the user profile so we can proceed.

    I appreciate your understanding and patient!

    Thread Starter hassantafreshi

    (@hassantafreshi)

    @talmo Thank you for your response. I opened the ticket on your site, but I haven’t received a confirmation email.

    Plugin Support Elementor Team

    (@talmo)

    We received your ticket and responded to it so we can continue.

    My apologies for the inconvenience.

    Thread Starter hassantafreshi

    (@hassantafreshi)

    @talmo I’m sure your great team will resolve the issue soon. Please let them know to contact me for details before testing, as unfortunately, your ticket box was limited to 800 characters, and I could only provide a general overview. Thank you.
    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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