Checkout page not loading

  • Resolved richj615

    (@richj615)


    6 years, 5 months ago

    When clicking through to the checkout page from the basket – [ redundant link removed ] – the checkout page will not load up when the plugin is activated. The plugin was working fine until the new update. Please help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor royho

    (@royho)

    Please give more details such as what version where you on before? What version did you update to? Did you see any error in your console or in the logs?

    Thread Starter richj615

    (@richj615)

    The checkout page simply will not load at all if the Stripe Gateway plugin is activated. Previously I had both Stripe and Paypal as options on the checkout page. Paypal works okay when Stripe is switched off. No errors showing in WooCommerce Status section.

    Plugin Contributor royho

    (@royho)

    Again, what version did you have before the update and what version did you try? This will help us determine what could be the cause.

    If the page does not load, there must be error logged somewhere. Perhaps check your server PHP error logs.

    Thread Starter richj615

    (@richj615)

    I’m not sure how to do that – how can I look at the PHP error logs?

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hey there,

    I’m not sure how to do that – how can I look at the PHP error logs?

    You may need to get in touch with your host to locate your PHP error logs. Sometimes you can access them from your hosting panel or from a folder on your server.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi there @richj615

    We haven’t heard back from you in a while so I hope this means you’ve got this fixed. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    If you’re still having trouble, please reach out via your WooCommerce.com account and include a full Status Report for the site and give the link to this forum thread.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Checkout page not loading’ is closed to new replies.