URGENT: Checkout Error

  • Resolved seank123

    (@seank123)


    6 years, 2 months ago

    Customers are now unable to checkout at all from our site.

    When clicking the button to complete checkout (in our case the Paypal Express Checkout plugin) the customer gets the PayPal popup, can log in and confirm the payment with the Pay Now button – but when they are returned to our site the checkout page shows a red ‘Internal Server Error’ message – as below:

    Screengrab

    I have changed to TwentySeventeen theme, disabled all plugins and set the payment options to Cheque Payments to test an offline option – but we still get the Internal Server Error message.

    Debugging in Chrome shows:

    Request URL: https://clothing.b46it.com/?wc-ajax=checkout
    Request Method: POST
    Status Code: 500 Internal Server Error

    Nothing shows in the WordPress debug.log

    The last bit of the PayPal plugin log is:

    09-05-2018 @ 13:49:39 – WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
    (
    [TOKEN] => EC-9L945897YF4028332
    [TIMESTAMP] => 2018-09-05T12:49:39Z
    [CORRELATIONID] => eccc755ecc4b9
    [ACK] => Success
    [VERSION] => 120.0
    [BUILD] => 48666477
    )

    The order is listed in the Orders page as Pending Payment.

    Any help would be very gratefully received as we are unable to take orders off a live website now!! Thank you

    The page I need help with: [log in to see the link]

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