Cannot Disassociate Account from Cloned Site

  • Resolved portalhope

    (@portalhope)


    3 months, 1 week ago

    I must say that lately the support from WooCommerce’s team for the core plugin has been horrendous. No one answers the chat and there seems to be no way to submit a ticket. I will go outside of the support process and try this approach.

    We cloned one of our other production woocommerce websites to create a second brand site under another website URL (currently in DEV). The existing WooCommerce/Wordpress account and the paid plugins are still associated with the cloned account and we cannot seem to dissociate the existing production Woo/WP account with this new website. We want to keep everything as it was on the other production site and not make any changes. We also have to get additional licenses for some of those same plugins on the cloned site. We tried adding a second store under the existing Woo/WP account, but it is not saving that URL. It still only shows one store and not the cloned store.

    We need to connect a new account to this cloned site. When we try to create a new account, this message is received not matter what email or email domain is used: “use a different email address. This email provider blocks some of our emails. Sorry, something went wrong when trying to create your account. Please try again.”

    I always purchased a new license but it will not let me connect it to my store. I get this message: “Authorize connection
    Connect account on WooCommerce.com”

    Please help as we are trying to move this cloned site to production.

    • This topic was modified 3 months, 1 week ago by portalhope.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @portalhope

    I’m so sorry to hear what you’re experiencing, I understand you’re having trouble with setting up your cloned site and linking it to a new WooCommerce account due to email difficulties and licensing issues.

    Let’s tackle this step by step. For the email problem, it might help to use an alternative email service or check any spam filters that could be blocking our emails.

    Regarding dissociating your plugins from the cloned site, did you mean that when you cloned them the licenses stayed intact? If so manually resetting your licenses on the original site should free them up. Then you can purchase additional licenses as needed for the new site. If you’re still facing issues, please clear your browser cache or try a different browser when attempting to create a new account and connect your store? These steps often solve similar problems.

    If the problem continues, please provide more details, such as the exact steps you took to clone your site (e.g., did you use the import-export function in WordPress?), how you tried to fix the issues, any error messages you received, and any relevant screenshots.

    Looking forward to getting this sorted out.

    Thread Starter portalhope

    (@portalhope)

    Thank you for the quick response. I have now resolved the issue via support from WooCommerce chat. I’ve since purchased the additional licenses required. I was also able to successfully add the second site under my main account. Happy New Year

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.