Upsell and related products problem

  • Since I have updated my wordpress, oceanwp and other plugins my upsells and related products are not showing in two columns.

    I’ve tried use some code snippets but whitout results.

    Ah and my product images are not showing anymore.

    • This topic was modified 5 years, 11 months ago by felipens3.

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Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello,

    Are you using Elementor single product template? Try to use the default OceanWP template and check it works or not.
    Also, try to disable/enable plugin one by one to check for a possible conflict.

    Thread Starter felipens3

    (@felipens3)

    My problem now is just the product image that it’s no appearing anymore.
    When I change to twenty seventeen theme the product images returns to appear.
    But I want to use Oceanwp

    • This reply was modified 5 years, 11 months ago by felipens3.

    Hello,

    Did you try to disable/enable plugin one by one to check the issue? Can you please tell me PHP version? Try to upgrade it if it is not PHP 7.
    Also, try to disable all the plugin except Ocean Extra + Woocommerce and check the images display or not.

    Thread Starter felipens3

    (@felipens3)

    What I’ve tried for now:
    – Disable all plugins execpt Woocomerce [didn’t work]
    – Updated PHP to 7.1 [didn’t work]
    – Changed to the Storefront [didn’t work]
    – Change to Twenty Seventeen [a lot of errors but it seems to work]

    That’s strange. It doesn’t work with other themes too, then it may be a plugin related issue. Can you try to contact the Woocommerce support to look into this?

    Thread Starter felipens3

    (@felipens3)

    I’ve tried to reupload a product image and it worked.
    So I’ve installed the “Regenerate Thunbnail” plugin but didn’t worked
    So it seems that I need upload every product image again…

    Thread Starter felipens3

    (@felipens3)

    Also tested “Enable Media Replace” and didn’t worked
    Do you know some way to reupload all product images?

    Thread Starter felipens3

    (@felipens3)

    Tested with the new default theme “Twenty Nineteen” and it worked
    So maybe it something related to Gutemberg?

    That’s very strange. You can also check it on the OceanWP E-commerce Demos. All the product images are working fine.

Viewing 9 replies - 1 through 9 (of 9 total)
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