UPS Negotiated Rates Bug #2

  • Resolved fullermetric

    (@fullermetric)


    7 months, 1 week ago

    I’m trying out this plugin and the rates appear to be way to high compared to the rates we have negotiated with UPS when I log online. Here’s a comparison:

    <table border="1" cellspacing="0" cellpadding="10">
      <!-- First Row: Headers -->
      <tr>
        <th>Online</th>
        <th>Plugin</th>
      </tr>

      <!-- Second Row: Header spanning 2 columns -->
      <tr>
        <th colspan="2">UPS Worldwide Expedited</th>
      </tr>

      <!-- Third Row: Data -->
      <tr>
        <td>$18.50</td>
        <td>$107.18</td>
      </tr>
    </table>

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WojtekPS

    (@wojtekpyrgies)

    Hi @fullermetric,

    To verify this matter we may need some data from you that we cannot share on this forum.

    Can you contact us directly at https://octolize.com/support/ using Pre-sale question as a Subject?

    Regards,

    Wojtek

    Thread Starter fullermetric

    (@fullermetric)

    Hello Wojtek, I used your link to contact support 6 days ago. Please let me know that you are looking into this for us.

    Regards,

    FullerMetric

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    Hi @fullermetric,
    I don’t see any unanswered messages in our inbox.
    After sending a message to our support, did you receive any response from anyone on our support team?

    Regards,

    Wojtek

    Thread Starter fullermetric

    (@fullermetric)

    Hello @wojtekpyrgies

    No, we have not received anything in our inbox. I will double-check our spam folder.

    Double-checked spam and did not find anything. Sent another pre-sales email question on this matter today… Please advise once received.

    Thanks,

    Fuller Metric

    Thread Starter fullermetric

    (@fullermetric)

    UPS Rates from UPS online above. UPS Rates using Octoloize plugin appear below

    Thread Starter fullermetric

    (@fullermetric)

    Piotrek was able to help us out. Turned out to be Pickup default setting which is Not Set.

    Might want to reconsider changing this to the most common setting to avoid support calls like mine.

    Followed Piotrek’s advice:

    changed setting to Customer Counter or One Time Pickup grants the most accurate rates.

    Bingo. Rates are good again. Thanks for all your help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘UPS Negotiated Rates Bug #2’ is closed to new replies.