UPS: Failure: The requested accessory option is unavailable between the selected

  • Resolved naytronics

    (@naytronics)


    4 years, 4 months ago

    I am having a difficult time setting up the shipping on my website. When a customer tries to purchase something the live rates are not showing up as demonstrated. I am using the flexible shipping UPS plug-in. I also have the debug mode option turned on. This is the error I receive UPS: Failure: The requested accessory option is unavailable between the selected locations. (111211). Does anyone have any solutions as to how to fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    The error means that the service is not available. Please check your address in the settings and the client’s address to be sure that UPS is trying to use a valid ZIP code and country. If you still get this error, that service may actually be unavailable in the UPS for your or client’s address.

    If you are using credentials for testing or development purposes, it may not return all services, so the error wouldn’t be shown to real clients.

    Actually, I see that there is an error 500 on your website, so I cannot see the shipping methods that you’ve set.

    Best regards,

    Plugin Support lusp

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    ?ukasz

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘UPS: Failure: The requested accessory option is unavailable between the selected’ is closed to new replies.