Uploaded Video is Too Large to Sync

  • Resolved alexstandiford

    (@alexstandiford)


    1 year, 6 months ago

    I have a presentation I did, and uploaded to my site. I was surprised to find that Cloudinary did not sync it because the video is too large (greater than 100MB).

    I see there’s some indication that it’s possible to have larger videos uploaded to the service, but I don’t see how I can overcome this from the context of WordPress.

    How can I get my video uploaded to Cloudinary and added to my media in WordPresss?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @alexstandiford,

    This is normal. You are on the Free plan which has a maximum video file size limit of 100MB. You will need to upgrade in order to upload your 400MB+ videos.

    You can find more information on our plans and their limits here: https://cloudinary.com/pricing/compare-plans.

    Regards,

    Loic

    Thread Starter alexstandiford

    (@alexstandiford)

    Got it, thanks.

    I went ahead and upgraded, however this change is not being reflected on my website. It still says free and I am still getting the error.

    I see in my billing details that I have the “plus” plan active, but it still shows “free” on the site. Do I simply need to wait for a bit?

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @alexstandiford,

    The plugin might still have the information cached. I don’t see any upload attempts after the upgrade.

    Could you please retry the upload of the video?

    Thanks,

    Loic

Viewing 3 replies - 1 through 3 (of 3 total)
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