Upload stopped working

Hi @ktaylor310,

I gave a quick test on your website and I was able to submit the form with and without uploading files. Is the issue sorted?

If you still face issues regarding this then please do share the form export so that we can check further if needed.

Please check the following doc on how to export a form:

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud service in the next reply.

Looking forward to your response.

Best Regards,

Nithin

No, the problem is still occurring. One of our employees tried the form and it worked, but it has not worked the two times I have tried.

Here is a link to the form export: https://www.dropbox.com/scl/fi/sdpa37f3jli0fcmf7qagr/forminator-employment-candidate-form-export.txt?rlkey=xqrhw5cj6tedin01lu17fpy4r&st=9c9qiw17&dl=0

Here is a link to a screen capture: https://www.dropbox.com/scl/fi/tdaliha8z3lpz830a1zw3/CareersForm.mp4?rlkey=q69v5fow9el0aun04l5ac2q0h&st=jh4ln4oh&dl=0

Thank you for your help!

Hi @ktaylor310

Thank you.

I am still unable to replicate the issue, the form configuration seems fine as well.

Please, in a computer that you can replicate, click on the right button of the mouse > inspect, switch to the network tab, keep it open and submit the form, you will see an admin-ajax, it may be 200 or any other status code:

https://monosnap.com/file/yqohG2UkumD8qcZeV6xv2VzSje0vPe

Click on it then click on “preview” https://monosnap.com/file/SF0pzA34MD8QOBO83BpF7XluKXmVEJ take a screenshot and share with us, it will point out what is happening.

Let us know the result you got.
Best Regards
Patrick Freitas

Hi @ktaylor310,

We haven’t heard from you in a while, we will go ahead and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind regards,
Zafer

This issue was actually not solved. I provided the information requested above the same day it was requested, but I have not heard back regarding any solution.

Kimi

Hello @ktaylor310

I’m sorry to hear you still have issues.

I tried to submit your form with a test .doc Microsoft Word file but it worked fine and didn’t get any errors, can you please confirm if you received the test submission?

View post on imgur.com

This issue is most probably related to something on your computer or browser, since in our tests we still can’t replicate the issue, my suggestion is to test it with a different browser and device to see how it works.

If using a different browser fixed the issue your browser extensions might be the root cause of the issue and disabling them is the best way to find the cause.

Kind Regards
Amin

Switching to Microsoft Edge did allow the form to go through, however I was originally using Chrome (most popular). I do not use any browser extensions except for screenshot.

Hi @ktaylor310,

However, we aren’t able to replicate any issues with Chrome browser in general. Possible to know whether you could replicate the issue if you clear the browser cache?

Please check this link on how to clear the browser cache:
https://www.refreshyourcache.com/en/chrome-27/

Possible to also share the version of Chrome you are running and on which device ie Mac, Windows Os etc and its version, so that we could have a better idea?

Looking forward to your response.

Regards,

Nithin