Upload problem fix

Hi,
The plugin theme might interfere with a plugin option, try to disable one by one and see which one produce the issue, might be the custom upload url.

Which is the theme name? If i can get it, i can give it a try from this side.

Thanks

Hi Dan,

sorry I didn’t get notification on email about your replay!

I will provide you a dev env and send you on email.

Regard!

@dnikola Please do not offer anyone any access to any environment, even if it is a dev or staging environment.

Plugin developers who accept that offer risk having their plugins removed from this site. It is that serious.

Had the author made that ask (I know they didn’t) this would be the reply and they would be flagged.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hi Jan,

thanks for your kind replay!
I understand your replay, but i had conversation over email with plugin author where i purchased and paid version before so just replayed because I wanted to notify author that same person is in touch.
I didn’t want to close ticket as resolved because as you also told, want to help next users with same problem.

Regards
Nikola

where i purchased and paid version

That makes it much easer. Customers cannot be supported in these forums and the plugin developer knows that.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.