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Resolved mpmchugh
(@mpmchugh)

4 years, 10 months ago

MetaSlider seems to be interferring with Media Library uploads, either form within the Meta slider panel or from anywhere else. Uploads seem to never finish. If I deactivate Meta Slider, images upload normally. Sometimes, previously started ones appear to have had finished, but just hadn’t displayed as such.

The Preview is not working. Have to cancel it, and get and error of “Cannot read property ‘style’ of null’.

Any info on either of these issues would be appreciated. The Preview issue isn’t terribly important unless they’re related.

Thanks,
Michael

Viewing 6 replies - 1 through 6 (of 6 total)

Kevin Batdorf
(@kbat82)

4 years, 10 months ago

Hi,

What if you disable other plugins and have only MetaSlider active? Is there any change?

We don’t hook into anything on the regular media library so I’d first want to rule out other plugins being involved.

Thread Starter mpmchugh
(@mpmchugh)

4 years, 10 months ago

Thanks for the reply.

Yes. Just deactivate everything but MetaSlider:
https://www.dropbox.com/s/n6yfvhhmzam2ihl/Screenshot%202020-04-27%2002.45.48.png?dl=0

Uploads still hang at the same point, either inside MetaSlider, or in the Media Library:
https://www.dropbox.com/s/uj07gecslg2suap/Screenshot%202020-04-27%2002.46.36.png?dl=0
https://www.dropbox.com/s/uwengcju3cptbct/Screenshot%202020-04-27%2002.45.12.png?dl=0

They get to 100%, it seems, but never “finish”, but then a few minutes, they sometimes show up in the Media Library, but not always.

Now, I just deactivated MetaSlider as well, and it’s still happening, though not always. Odd. Sorry I thought it was possibly MetaSlider, as it wasn’t happening before I’d installed it, but I guess something else it going on entirely. :-/

Thanks,
Michael

Kevin Batdorf
(@kbat82)

4 years, 10 months ago

Do you see any errors in the browser dev console? That might point you to some clues. Also, you might have errors in your php log files.

https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

Thread Starter mpmchugh
(@mpmchugh)

4 years, 10 months ago

Not at all. It’s unusually blank.. which is good:

https://www.dropbox.com/s/bqeizgca5l0c9w9/Screenshot%202020-04-27%2003.08.25.png?dl=0

I’ll have to check with our host tomorrow, and see if they can see anything as it’s happening. Oddly I”m not seeing this issue on any fo our other sites on the same VPS.

Anyway, thanks for the suggestion.

-Michael

Kevin Batdorf
(@kbat82)

4 years, 10 months ago

Hi @mpmchugh,

Just wanted to follow up if you found any additional information from your host and if you need any more assistance.

Thread Starter mpmchugh
(@mpmchugh)

4 years, 10 months ago

Thanks for the follow-up. The issue seems to have resolved itself on a few sites, so not sure of it was another plugin update, or more likely updates/tweaks to the server that resolved the uploading issues.

The Meta Slider preview still does not load though. Just get a perpetually spinning loading icon, but that’s not a necessity.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Upload interference and Preview not working?’ is closed to new replies.