Upload failed error for SCORM packages

Hey mangurne,

thanks for getting in touch. If you can upload videos that are larger it doesn’t seem to be related to the upload size. What is different to the media files is that the SCORM modules have to be unzipped. Can you check if you have the php zip extension installed and activated?

Thanks for quick reply. I will check with hosting provider to see if the php zip extension is installed. I don’t think it is.

The extension has been installed and activated by hosting provider but I still get the same Upload failed error.

Screen recording: https://360.articulate.com/review/content/565c9e89-6d89-4e36-818a-980816383ca1/review

When you open your browser’s development tools (ctrl+shift+i), do you get any errors in the console at the bottom when you upload the scorm module?

Yes, here is a screenshot:
https://prnt.sc/tugy5j

Hm, from the internal server error message it looks like something fails completely, probably when trying to unzip the file. What zip extension did your provider install? We specifically use the ZipArchive class: https://www.php.net/manual/en/class.ziparchive.php