Upgraded Responsive Theme to 4.6.5 and Cannot Edit Front Page

Hello @busler ,

1. Regarding the “blank screen” issue you mentioned, are there any console errors visible in the browser after visiting the customizer page?

Can you please let us know the current WordPress version, PHP version, Responsive Pro version (if available) installed on your WordPress instance?

2. Regarding the “caused menus to be 2 rows instead of one” issue you mentioned, the last element in the menu shifted to the next row as there is not enough space for it on the first row with the current layout width.

You can change the overall layout width with the following steps –
a) Go to WordPress admin dashboard -> Appearance -> Customize.
b) Then go to Global Settings -> Layout.
c) Now, adjust the Container Width slider to change the overall maximum width of the layout such that all the menu items are present on the same row.

I have not seen any console errors on the customizer page. Here is a link to what it looks like: https://pasteboard.co/KirAVst.jpg

I am using the following:
Wordpress – 5.8
PHP – 7.4.22
Responsive Pro – No

Once we figure out what is wrong with the customizer page, I should be able to use the steps you gave to adjust the appearance of the header.

Hello @busler ,

Thank you for the screenshot and the information.

It is possible that the “Black Studio TinyMCE” plugin you have used on the home widgets could be interfering with the latest theme and WordPress version.

Can you please try disabling this plugin and then check if this resolves the customizer issue?

I disabled the Black Studio TinyMCE plugin and still had the same problem with the blank screen. Are there other plugins known to have issues with the theme?

Hello @busler ,

We are looking into this issue, meanwhile could you please fill the form on the following link:
https://cyberchimps.com/contact/

This will help us have a closer look into the issue.

Thank you.

I filled in the form. Thanks for the help. Please let me know if you need anything else.