Upgrade took my site down

By the way PHP version: 7.2.14

Hi Jenny,

do you have only Flexible Shipping or also any other our plugins?

Could you give me your website address or send system status? Here is how to get it

Cheers,
Pr

https://www.harris-performance.com
we have 56 plugins. Yours was the only one requiring an update today.
thanks

Thanks!

Unfortunately, it will not go without error logs. Do you have posibility to recreate this error on this site or in dev environment with debug.log turned on?

Here you can find how you can enable debugging mode

plugins.
I won’t be in work until next week now.here are the plugins
Query Monitor: by John Blackbourn & contributors – 3.2.2
WooCommerce: by Automattic – 3.5.4
AddToAny Share Buttons: by AddToAny – 1.7.33
Absolutely Glamorous Custom Admin: by Cusmin – 6.4.1
HTML in Category Descriptions: by Arno Esterhuizen – 1.2.1.1
Autoptimize: by Frank Goossens (futtta) – 2.4.4
Business WorldPay Gateway for Woocommerce: by MDSDev – 1.4.0 – Not tested with the active version of WooCommerce
Child Theme Configurator: by Lilaea Media – 2.4.1
Column Shortcodes: by Codepress – 1.0
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.23
Cookie Notice: by dFactory – 1.2.46
Custom Product Stickers for Woocommerce: by starblank.com – 1.9.0 – Not tested with the active version of WooCommerce
Easy FancyBox: by RavanH – 1.8.13
Enable Media Replace: by ShortPixel – 3.2.8
Error Log Monitor: by Janis Elsts – 1.6.4
Finale – WooCommerce Sales Countdown Timer & Discount Plugin Lite: by XLPlugins – 2.7.0
Flexible Shipping: by WP Desk – 3.1.6
Footer Text: by Shea Bunge – 2.0.2
Front Page Category: by BinaryMoon – 3.0
Google Map Embed: by SRMILON – 1.4.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.4.2
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Homepage Control: by WooThemes – 2.0.3
Login No Captcha reCAPTCHA: by Robert Peake – 1.3.2
Max Mega Menu – StoreFront Integration: by Tom Hemsley – 1.0.2
Max Mega Menu: by megamenu.com – 2.5.3.2
MetaSlider: by Team Updraft – 3.11.1
Ninja Forms: by The WP Ninjas – 3.4.3
Redirection: by John Godley – 3.7.3
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.5
Theme Editor: by mndpsingh287 – 1.9
TinyMCE Advanced: by Andrew Ozz – 5.0.1
tinyWYM Editor: by Andrew Rickards – 1.4.1
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.14.13.1

WooCommerce No Shipping Message: by dangoodman – 1.3.2 – Not tested with the active version of WooCommerce
WooCommerce Boost Sales: by VillaTheme – 1.1.6.3 – Not tested with the active version of WooCommerce
Extra Product Options (Product Addons) for WooCommerce: by ThemeHiGH – 1.3.3
WooCommerce Free Shipping Per Product: by WPRuby – 1.1.0 – Not tested with the active version of WooCommerce
WooCommerce Blocks: by Automattic – 1.3.1
Woo Stickers by Webline: by Weblineindia – 1.1.1
Call for Price for WooCommerce: by Tyche Softwares – 3.2.5
WooCommerce – Country Based Payments: by Ivan Paulin – 1.2.2
Custom Price Labels for WooCommerce: by WP Wham – 2.5.0
WooCommerce – Store Exporter: by Visser Labs – 2.0.2 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.6
Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 – Not tested with the active version of WooCommerce
WooCommerce Stock Manager: by Vladislav Musílek – 1.2.8
WooCommerce TM Extra Product Options: by themeComplete – 4.7.1
Wordfence Security: by Wordfence – 7.2.1
Yoast SEO: by Team Yoast – 9.6
WP Healthcheck: by Tiago Hillebrandt – 1.3.2
WP Statistics: by VeronaLabs – 12.5.7
WP Super Cache – Clear all cache: by Apasionados.es – 1.4
WP Super Cache: by Automattic – 1.6.4
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.9
YITH WooCommerce Cart Messages: by YITH – 1.3.7

Thanks Jenny,

Unfortunately, the list of plugins does not help me solve this problem. I need logs to understand its cause.

It would be perfect if you could reproduce this error. It does not matter if it’s live or dev stage. What I need to verify is error is logs because I can not reproduce the error in our environment.

Pr

Hi, I had the same problem..

My site was took down.. so i asked my server to get the bakcup of an hour ago back.. so my site was ok again.

After that, to be more carefull, i used my dev site (staging site) to update the plugin 1 by 1… it was 21 plugins requesting updates..

So i started updating 1 by 1.. after 10 updates.. i got to the Flexible Shipping Update.. and voilá..it broke down my site (staging site at least)

How can i produce the log error so I can send it to you?

Hi Camila,

I am sorry about this..

Here you have how to enable debugging mode in your WordPress:
https://www.wpdesk.net/docs/activate-wp-desk-plugin-licenses/

I suggest to enable debugging in wp-config.php. After turning it on, please try to recreate the error and then find the debug.log file on your FTP site, in folder /wp-content

Please send it to me.

Best Regards,
Pr

Morning
I came in today to do updates. I forgot this one wasn’t being updated for now but it was. It didn’t crash and all is well. Something must have upset it last week.
Jenny

Hi,

thanks for feedback! In that case, I close this thread.

If you had other questions, please let me know.

Cheers,
Pr