Upgrade to 1.1.6 causes blank website

  • Resolved David

    (@davidvandevoorde)


    2 years, 5 months ago

    After the upgrade to 1.1.6, my website is completely blank (frontend). Looking to the page-source, the <body> is completely empty.
    In the FSE editor, my site is displayed, and I see no apparent errors.
    When I deactivate the plugin, my site is loaded (with missing markup and elements, of course).
    When I downgrade to 1.1.5, everything is ok.

    Please help?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jegstudio

    (@jegstudio)

    hi @davidvandevoorde ,

    Could you help us providing the info to replicate this issue?
    1. What version of WordPress do you use?
    2. What theme do you use?
    3. Is there any other plugin activated (including Gutenberg)? if there is, could you please list the name of the plugins.

    Your information would help us to discover what causing the error and fix it as soon as possible.

    Thank you.

    Thread Starter David

    (@davidvandevoorde)

    Hello,

    1. My WordPress version is 6.0
    2. The theme is Block Builder (which is basically an empty theme)
    3. I only have the backup plugin “UpdraftPlus – Backup/Restore”

    The blocks I use are (Gutenverse = GV):

    - Header
  - Group
    - GV Section
      - GV Column
        - Website logo
      - GV Column
        - GV Nav Menu
        - GV Button
    - GV Icon Box
  - GV Spacer
  - Custom HTML 
  - Group
    - this is a copy of the group above
- Group
  - Post content
- GV Spacer

    Note: I have 2 times the GV Nav Menu. I see this gives me other problems (the hamburger button not working) for which I will create a separate ticket. Perhaps this is the cause of this problem?

    • This reply was modified 2 years, 5 months ago by David.
    Plugin Author Jegstudio

    (@jegstudio)

    Hi @davidvandevoorde,

    I try to replicate the issue with info you provided above, but still couldn’t get the issue to appear. The blocks are still rendered in frontend.

    If you don’t mind, could you export the templates using Gutenberg export feature and send it to us for further investigation.
    here is how to do it : https://prnt.sc/c_ypAIumuIVP

    You could upload it to a cloud drive and paste the link here.
    Or if you prefer more privacy, you can send it to [email protected]

    Thank you.

    Thread Starter David

    (@davidvandevoorde)

    Hello,

    I sent an email with the export.

    I hope this helps in replicating the error.

    Best regards,
    David.

    Plugin Author Jegstudio

    (@jegstudio)

    hi @davidvandevoorde ,

    We will take a look into the issue and let you know either here or via the email reply.

    Thank you.

    Plugin Author Jegstudio

    (@jegstudio)

    This issue has been resolved in version 1.1.7.
    We will close this ticket now.

    If you still encounter any issues, please create a new topic.
    We will assist you there.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Upgrade to 1.1.6 causes blank website’ is closed to new replies.