Upgrade problem

  • Resolved joxweb

    (@joxweb)


    3 years ago

    Hello,
    I can’t upgrade the plugin. I have the following error message “Une erreur est survenue lors de la mise à jour de UpdraftPlus – Sauvegarde/Restauration : Aucune archive de mise à jour disponible.”
    I have tried several times and I have deactivated and reactivated the plugin but it’s don’t work.
    How could I fix it ?
    Thanks in advance for your help

    My config : WordPress 5.8.2 – Woocommerce 5.9 (Flatsome theme) – UpdraftPlus 2.16.61.25.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    For UpdraftPlus Premium related concerns, please send us a message using this form – https://updraftplus.com/paid-support-requests/

    Thanks,
    Bryle

    thaisf

    (@thaisf)

    Hello There,

    I’ve been trying to update the plugin to version 1.16.64 and I keep getting the same message: “Update failed: No connection or server is busy. Please try again later.”

    I get this message only when I try to update this plugin.

    Can anyone help me with that? I do not have the knowledge to update via FTP and I am not sure if it is safe to do that. And also the site server says the problem is not with them.

    I would really appreciate if anyone could help me. My site is https://www.isasp.org.br/

    Thanks!

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please delete the plugin first and then re-install. You will not lose your backups or settings in the process.

    Thanks,
    Bryle

    Thread Starter joxweb

    (@joxweb)

    Hi Bryle,
    Thanks for your answer.
    I have deleted the plugin and re-install it. The release number is not starting by 2 now but by 1 but it seems to work well again.
    Best regards

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It should start with 1.x.x.x for the free version.

    Thanks,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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