Upgrade problem

  • Hi,
    I proceeded an upgrade. After it my plugin Ultimate Member was diasbled. I Activate it but he don’t work. In admin Panel upgrades i see text like below.

    You have installed 2.0.17 version. Your latest DB version is empty. Before the click to “Run” button make sure that did the following:
    ….

    Upgrade Log:

    When I run upgrade system can’t finish it becouse have a loop like this:

    Upgrade Process Started…
    Get Upgrades Packages…
    Upgrades Packages are ready, start unpacking…

    =================================================================
    Prepare package “2.0-beta1” version…

    Package “2.0-beta1” is ready. Start the execution…
    Upgrade Styles…
    Styles was upgraded successfully
    Upgrade Roles…
    User Roles was upgraded successfully
    Upgrade Users…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    There are 0 users…
    Start users upgrading…
    Getting “admin” users…
    There are 0 users…
    Start users upgrading…
    Getting “member” users…
    etc.

    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @dezaprobator,

    Can you please download the latest 2.0.21 version of the plugin here and replace you rurrent ultimate member files on your sever in /wp-content/plugins/ultimatemember folder and try to run the upgrade prosess and see if it helps.
    Please disable all plugins while upgrading DB.

    Regards.

    I am having the same issue, I tried the steps above but still no luck

    Ultimate Member version 2.0.21 needs to be updated to work correctly.
    It is necessary to update the structure of the database and options that are associated with Ultimate Member 2.0.21.
    Please visit “Upgrade” page and run the upgrade process.

    Then I just get stuck in the loop as described above

Viewing 2 replies - 1 through 2 (of 2 total)
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