Upgrade Not Installing

Hi hawch,

Sorry for late reply, We have just come back to work after a holiday.

Please follow this guide to install our pro version: https://villatheme.com/knowledge-base/download-and-install-villatheme-plugins/

Best regards,

• This reply was modified 4 years, 1 month ago by rosenguyen.

Thanks I got it installed.

Unfortunately most of the premium features don’t work. The pop-up comes up sometimes, and sometimes it doesn’t. Sometimes it fades away, most of the time it is stuck and doesn’t move. It never comes back more than once. Usually it keeps repeating the same order. It shows any random product – not the one from the product page it’s on.

So it doesn’t really work to be honest.

How do I arrange for a refund on the premium upgrade?

Hi,
Thank you for the information.

The problem may be caused by the conflicts with other plugins on your site. Please create a topic on our premium support forum:https://villatheme.com/supports/forum/plugins/woocommerce-notification/. Our technician will help you to check it.

Best regards,

Thank you but we don’t have the time – this plugin just isn’t good enough for what we are looking for. How do we arrange a refund.

We trade on Envato Market so we obey the Envato Market Refund Rules, you can learn about it?here https://themeforest.net/page/customer_refund_policy. You can request for refund here: https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903

Please create a ticket on our support forum and ask for refund on it. We can not provide all the answers relating to refund policy here.