Upgrade database – error occurs

  • Resolved bquerry

    (@bquerry)


    3 years, 10 months ago

    Hi. I’m have the GiveWP 2.10.2 plugin on our website. There a message: “Database Update – GiveWP needs to update your database to the latest version. The following process will make updates to your site’s database. Please create a complete backup before proceeding.”

    I trying updating in a staging site but it hung forever. I found on your website that I can’t update in staging since I’m hosted at Siteground. So since I had a full backup, I tried it on the live site. When I click the “Run the updater” button, I get a error message saying to contact support, so I’m contacting support. Running WP 5.7.1, Older Astra Theme version, hosted at Siteground. Since I backed up, I was able to get back to a good starting point. I then tried updating to GiveWP 2.10.4 and got the same error.

    My goal is to get everything up-to-date on my website and do some more fundraising.

    Came you help me get updated please?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @bquerry,

    If the database update didn’t complete there will be a detailed error message about the cause. Go to Donations -> Tools -> Logs -> Errors. Click the eye icon of an error with descriptions “Update error” and copy/paste the full error message in your next reply. This will give us a broader context about what’s causing the issue.

    Thanks!

    Plugin Support Rick Alday

    (@mrdaro)

    Do you still need assistance here? Feel free to reopen this ticket if you need further assistance and we’ll happily help you.

    Thanks for using GiveWP! Have a great day.

    Thread Starter bquerry

    (@bquerry)

    Yes I will. But we have a live campaign going on right now. Since it “seems” to be working without updating the database, and since I can’t check this out on a siteground staging site, I’ll have to wait until that campaign is over.

    As Arnold says, “I’ll be back.”

    Thanks,
    Bill

Viewing 3 replies - 1 through 3 (of 3 total)
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