UpdraftClone staging site is extremely slow

  • Resolved julia116

    (@julia116)


    1 year, 9 months ago

    Hi,
    I made a Clone with UpdraftPlus and the cloned site is so slow it’s impossible to work with. Can this be fixed? What might be the problem? This is already the second time this has happened.

    I keep getting the following time out error message in my browser when trying to load it “Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

    Thank you

    • This topic was modified 1 year, 9 months ago by julia116.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter julia116

    (@julia116)

    Hi @bcrodua, here is a link: https://www.dropbox.com/t/zlp4Fg7cv2opbyBI
    Thanks,
    Julia

    Plugin Support vupdraft

    (@vupdraft)

    Hi Julia,

    As you are a paid customer, can you contact us here: https://updraftplus.com/paid-support-requests/

    For your lives site, can you check your php PHP memory limit, runtime etc are in your php.ini so we can try and set up the clone to more closely match your live environment.

    Thread Starter julia116

    (@julia116)

    Hi @vupdraft,
    Thanks for letting me know. I tried to enter a request on your paid support page but am not sure if it went through – I did not receive a confirmation (that it is why I tried it 3 times). Instead I was referred to the FAQ page each time. Could you check/confirm if my requests came in?
    Thank you so much,
    Julia

    Plugin Support vupdraft

    (@vupdraft)

    HI Julia,

    If you have not had a response from our support team yet, it is likely we have not received your request.

    If you email our support desk and let us know what your email and IP is, I can check to see if there are any blocks.

    Our support email is: [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)
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