Updraft Says cURL is not installed, web server says it is.

Hi Craig,

Please could you send us a screenshot of the site information from the Advanced Tools tab?
You can use an online tool such as https://snag.gy/ and post the link here

Hi

Thanks for your response,

Here is the link

I can see it says that cURL is not installed, but the webhost showed me where it is, in the PHPinfo, under Module Authors, I think.

If there is something else that needs to be done – please let me know what I have to tell them.

Thanks

Craig

• This reply was modified 7 years, 6 months ago by Craig_SS.

Hi Craig,

phpinfo is also available from within UD – the link is shown in the screenshot you’ve posted above. What does it say there? It sounds likely that the webhost is looking at a different environment than the one which WP gets to actually run in.

The ‘not installed’ result can also be shown if Curl is installed, but some of its functions (the ones essential to actually use it) have been disabled, so it may be worth asking the host about that too.

David

Thanks David,

I will get back to my Webhost and ask about this.

Craig

Hi David,

I have heard back from the web host, this is their response,

There is only one web server the account is on, and the site is under one
user as well, so there is only one location for where your WP is
installed and that’s under your domain’s web directory for the
‘XXXXX’ user hosting the site.

Curl is certainly installed, so I don’t know what functions they’re
referring to. Is there anything specific they can provide with regards to
what the problem here could be as we’ve verified that curl is enabled
through the PHP info check.

Any ideas on what I can say? Are there specific functions that I can name?

Thanks,

Craig

Hi Craig,

The code that outputs this section is as follows: It asks PHP whether two specific curl functions exist:

if (function_exists('curl_version') && function_exists('curl_exec')) {
		$cv = curl_version();
		$cvs = $cv['version'].' / SSL: '.$cv['ssl_version'].' / libz: '.$cv['libz_version'];
	} else {
		$cvs = __('Not installed', 'updraftplus').' ('.__('required for some remote storage providers', 'updraftplus').')';
	}

David

Hi David,

Thank you for this, I have passed this onto my Webhost. Will have to wait a day or so to here back from them.

Cheers

Craig