Updraft Plus backup got stuck

Hi,

Please could you send us a copy of the latest full backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

Kindly find the complete logs uploaded on below link:-

https://www.dropbox.com/s/ie831mxui7kmdm9/log.6f8e381b60f5.txt?dl=0

Hi,

Can you try and update the plugin to the latest version?
And re-run the backup process.

Regards,
Bryle

I already did but it gave same result. See the logs below.

https://www.dropbox.com/s/nk0qxgz93rfqih4/log.276f63b31128.txt?dl=0

I’m having the same problem

Hi @yateendra88

Can you update to latest version? I hope it helps resolve the issue.

@georgesmcp can you also make sure you are using 1.22.22?

Thanks,
Bryle

No, it doesn’t. I have updated to latest 1.22.22 version and tried multiple times. It does not help at all. It is getting stuck again and again with no response.

Hello @bcrodua, Yep i’ve already updated and happened again today.

see: https://snipboard.io/019sZX.jpg

Logs: https://docs.google.com/document/d/1BcTk040HHpUOdNxXI6o5Zc8W7QdBjK__cq150Ag-yuU/edit?usp=sharing

Don’t you think this is a litespeed hosting related problem? I saw @yateendra88 logs and he’s also using litespeed server.

Request someone to please update on this. My backups are still failing.

Hi,

Apologies for the delay.

If you are on a Litespeed server please check this FAQ: https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/

I would also recommend reducing the archive split size. To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb save your settings and run a new process.

Lastly, make sure you are using the latest version 1.22.22.

Thanks,
Bryle

My “split archives every” option is set to 25 MB. Do I need to set it to 50MB or is it fine ? As I said earlier, I have already updated UpdraftPlus to 1.22.22.

Hi @yateendra88

25mb is the smallest possible and that is fine.
Can you send us latest copy of the backup log please? The last one you sent is still showing the previous version.

Thanks,
Bryle

Please find the latest log uploaded below:-

https://www.dropbox.com/s/1j0x2nzw8lo7h7u/log.f21444967ae2.txt?dl=0

Hi @yateendra88

Apologies for the late reply.

I would suggest asking your host/server admin to increase the maximum_execution_timeout to 300s. If they could also increase the site memory and I/O limit on your server it would help as UpdraftPlus has been designed to be dependent on your server resources.

Thanks,
Bryle