Updraft plugin invisible and no menu item

  • Resolved arasa

    (@marksat)


    5 years, 6 months ago

    Hi.

    Okay, not sure what is going on. This was working fine last time I checked (a few months ago), and I just expected everything was running smoothly. But it isn’t.

    So here’s what is going on.

    1. Installed Updraft plugin is not showing up in plugins list.
    2. Menu item does not show up
    3. BUT… plugin is showing up in mainwp console (in fact this is the only place I can delete it)
    4. AND… plugin is represented as installed and activated when I try to Add Plugin again.

    After more tests than I care to admit…
    1. Plugin can only be removed by way of mainwp console
    2. Plugin can be “installed” on either the url itself, or by way of mainwp.
    3. Plugin shows up as “installed” on both
    4. As soon as plugin is Activated, it disappears from all menus.

    This is happening on a dozen sites consistently. Running Sucuri shows no problems. There are no user problems associated with any of the sites. Wordfence has shown no anomalies associated with an attack or compromise. Sites are running a mixture of:

    1. Sucuri
    2. Wordfence
    3. Mainwp
    4. Mailjet client
    5. Jetpack
    6. GADWP
    7. Duplicator
    8. Ultimate addons for Gutenberg
    9. Yoast
    Potentially a few other, depending on the site. There are no other interaction issues that seem to be occurring, and no new plugins have been added in several months.

    I’ve tried deleting the plugin, confirming there are no residual files/folders associated with Updraft, reinstalling “local” to the URL, and “remote” via mainwp. All methods seem to produce the same problem.

    Any help?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I’m afraid that we do not actively support the MainWP extension.
    The UpdraftPlus extension for MainWP was developed and maintain by MainWP themselves, and we do not have any involvement in its upkeep.
    I would recommend contacting their support team.

    Regards,
    Bryle

    Thread Starter arasa

    (@marksat)

    Mainwp is there saving Grace in being able to delete the defective updraft plugin.

    As described, updraft is failing when installed from WordPress.

    Any recommendations? I see this is a somewhat common failure with updraft, but no answers.

    Thread Starter arasa

    (@marksat)

    As described, updraft is failing when installed from WordPress.

    Any recommendations? A simple google search reveals this appears to be a somewhat common failure with updraft.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    What is the specific error that you are getting when installing it from your WP dashboard?

    Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    As an alternative, you can manually upload the plugin via FTP. Download a copy of the plugin from WP.org, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’. Once done, you can then activate the plugin via your WP dashboard.

    Regards,
    Bryle

    Thread Starter arasa

    (@marksat)

    There is no error.

    It installs fine. It winds up creating the appropriate folders in Plugin. And then when I activate, it just disappears. The only two ways that I’ve found to delete it is either by MainWP, or going directly into Plugins directory and deleting it from there.

    No errors.

Viewing 6 replies - 1 through 6 (of 6 total)
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