• Resolved erwincaspers

    (@erwincaspers)


    When I try to make a backup, it gives an error message and stops halfway through. Everything is stored in Dropbox, so I don’t think it has to be a problem with memory?

    Previously it always worked and stored well.

    I don’t have a premium subscription.

    Can anyone help me with this?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Please could you provide the backup log file? You can find this in the wp-content / updraft folder. Please use pastebin.com to share the information.

    Thread Starter erwincaspers

    (@erwincaspers)

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Thank you – please could you remove and then re-authenticate your Dropbox account and then retry the process. After doing so, if you could provide another log file that would be helpful.

    Thread Starter erwincaspers

    (@erwincaspers)

    That’s right. Disabled Dropbox and now it works. But after adding Dropbox it gives an error message again. How could this be solved?

    Plugin Support pbevanudp

    (@pbevanudp)

    Please could you provide the log file for the last backup attempt after the re-authorization of Dropbox?

    Thread Starter erwincaspers

    (@erwincaspers)

    I logged out, but that didn’t fix it. What does reauthorizing for Dropbox mean?

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello

    UpdraftPlus accesses your Dropbox account by way of an access token. Sometimes it is necessary to obtain a new access token by re-authorizing the application (UpdraftPlus) to access your Dropbox account.

    You can do this via UpdraftPlus >> Settings >> Follow this link to remove these settings for Dropbox

    You should then add Dropbox again as a remote storage location by clicking Settings >> Dropbox and then Save Changes and following the link.

    This will re-authorize access to your Dropbox account.

    Thread Starter erwincaspers

    (@erwincaspers)

    It could be just me, but I get this: UpdraftPlus >> Settings >> Follow this link to remove these settings for Dropbox. not found, where could I find the link?

    Thread Starter erwincaspers

    (@erwincaspers)

    Good news: Your site’s communications with Dropbox can be encrypted. If you see any errors to do with encryption, then look in the ‘Expert Settings’ for more help. Same as “expert setting” I cant find

    Plugin Support pbevanudp

    (@pbevanudp)

    Here is the link in the Dropbox settings to remove the current connection https://prnt.sc/XxzJLQFZxCvG

    Thread Starter erwincaspers

    (@erwincaspers)

    really you are my hero, thank you so much for helping!

    Plugin Support pbevanudp

    (@pbevanudp)

    You’re welcome.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Updraft gives error message’ is closed to new replies.