Updraft fails

  • Resolved dv8info

    (@dv8info)


    4 years ago

    Updraft is failing consistently now after performing well for over 5 years. It will backup database ok but files break it. Unable to download the log file because errors with 502 (UpdraftPlus: could not parse the JSON)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter dv8info

    (@dv8info)

    Thanks Bryle. As above I can’t do that because “Unable to download the log file because errors with 502 (UpdraftPlus: could not parse the JSON)”

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    You can download log files by using the File Manager facility of your web hosting control panel, or by using FTP/SFTP – find them in the directory wp-content/updraft .

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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