Updraft error after latest update

  • Resolved Jim

    (@releasejim)


    3 years, 5 months ago

    ?After the last update, I can’t backup my site using the UPDRAFT plugin anymore.
    I looked at the log file of the Updraft plugin and found the following:

    Failed to open directory: /home/customer/www/prodreaminvestor.com/public_html/wp-content/filebird-uploads
    0005.425 (0) An error condition has occurred for the first time during this job

    So I went and checked the folder through FTP.
    I also get an error when I try to open the FILEBIRD-UPLOADS folder through FTP.
    SEE HERE —> https://ibb.co/KFkdcvS
    Moreover, that folder seems empty…

    This error prevents the whole backup process…
    Can we fix this?

    I am using backups every single day in case something goes wrong, and I feel really vulnerable now…

    • This topic was modified 3 years, 5 months ago by Jim.
    • This topic was modified 3 years, 5 months ago by Jim.
    • This topic was modified 3 years, 5 months ago by Jim.
    • This topic was modified 3 years, 5 months ago by Jim.
    • This topic was modified 3 years, 5 months ago by Jim.
    • This topic was modified 3 years, 5 months ago by Jim.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @releasejim ,

    Thanks for coming here today!
    Please allow me to check this with our developers and feed you back soon.

    Kind regards,
    -Bruce-

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @releasejim ,

    OK, so this folder is just a temporary folder created by FileBird to support the download feature and not so important, it would be automatically deleted. OR
    You can delete or exclude the folder from your backup schedule.

    Thank you!

    Kind regards,
    -Bruce-

Viewing 2 replies - 1 through 2 (of 2 total)
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