Updating WordPress

  • Hi

    For a while I struggled to auto update wordpress

    I went to my host to manually do it but couldn’t

    I contacted my hosting company and after walking through it with them, it seems the designer who designed my website did not install wordpress into the hosting system. Instead he built the website externally and simply installed the file.

    The hosting company says if I attempt to install wordpress now, I will be starting from scratch and would need to build my website all over.

    As if that is not enough, my website was hacked.

    Even though I log in as admin, on the dashboard, it no longer shows the message for me to update the website. Instead it says I should notify the admin to update it.

    At the header of my website, it shows some error/code type message that it cannot send session cache limiter etc etc You can see it here https://www.segilolasalami.co.uk

    I have already changed my admin log in password.

    So I want to know:
    What is the easiest way to update my website? It was auto updated to 4.4.3, can you not auto update it to the latest version?

    How do I get my admin panel to recognise me as the admin again and kick out whoever has granted him/herself access?

    How do I get rid of the error message at the top of each page?

    The background image is meant to look like this https://www.segilolasalami.co.uk/all-event/ but for some reason on all the other pages, it has zoomed in, so it shows mainly the leaves. How do I get it to show the full image as background on all the pages?

    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)

  • Depends if the programmer used an existing theme name or created a unique name, if build in let’s say twentysixteen the update will override all your customizations.

    If he has build it inside a child theme “Ex: twentysixteen-child” you will not lose these settings.

    See you use many plugins as well, are those all up2date with the latest versions?

    Thread Starter segilolasalami

    (@segilolasalami)

    thanks

    yes all the plugins are up to date

    the theme is the divi theme

    You should always create a backup before doing this, just to be shure. Just backup your theme and database and upload the latest version. You will see a upgrade message when finished you are up2date.

    If any broken things happen you can reupload your backups

    Thread Starter segilolasalami

    (@segilolasalami)

    that’s the thing, I don’t know how to

    I use name.com

    I went into the cpanel and it showed me the individual files

Viewing 4 replies - 1 through 4 (of 4 total)
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