Updating transfer psk….then nothing

Please, check the siteground-migrator.log file in the wp-content folder for the entire log. If that’s the only lines you get there, it looks like a firewall on your hosting account blocking your access to our migration service. Please, contact them for further assistance.

Those are the only lines in the migrator log.

My old server admin says there aren’t any permissions issues…

Firewall, restrictive .htaccess rules, security plugins, lack of curl on the system? Something is preventing our system from starting the transfer and I am afraid I can’t really tell you more since it’s a “black box” for us.

Thank you Hristo, can you then explain to me how SG support staff was able to manually transfer one of my sites.

My server admin said, “If they were able to pull the database and files off the server manually, without my intervention, it should work programmatically”

Our team uses everything the old host has in terms of access. Even though we try to make our plugin work on every hosting environment, that’s impossible.