Updating Mailpoet with ManageWP

  • I use ManageWP to update my plugins on around 100 sites. Most update seamlessly. Sadly I can no longer rely on ManageWP to update Mailpoet. The update seems to complete, but then when I reload ManageWP I often find that some sites do not load. I check the error logs of the failing site(s) and it’s often Mailpoet causing the issue. I cannot load WP admin of the failing site to fix the error. On the rare occasions that I can login to the WP admin plugin list page, Mailpoet seems to be missing. I cannot install Mailpoet via WP admin because the folder already exists. So I have to Login with FTP, delete the Mailpoet folder and then re-install Mailpoet. Now, I know this is not the end of the world, but it would be nice if it worked. I will be posting this same support request on the ManageWP support page, and asking my web host. Cynically, I’m guessing each reply will be along the lines of ‘check the other plugin/host’ or disable all plugins and test. All I can say is that the issue surely must lie with either ManageWP, Mailpoet, My host. If you have any ideas, or know of any current issues i would be grateful for any answers. thanks.

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  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Thank you for reaching out!

    That’s odd! MailPoet follows the same standards of other WordPress plugins so it should be updated normally.

    When a critical error happens on your site, it’s usually logged in PHP logs. Can you please reach out to your hosting to get the full error log and send it to us? They’ll need to know the date and time when it happened. Admin might also have received an email with the full log.

    That will hopefully give us more clues on what could be causing this issue.

    Thank you!

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