Updating failed. The response is not a valid JSON response.

Hi @akay2906 , thanks for bring this to our attention.

• Can you let us know if you are facing this with WPFunnels (Basic) or WPFunnels Pro?
• Also, are you attempting to update from Dashboard > Updates or from the Plugins menu?

Once you get back to us, we will assist you promptly.

Thanks.

Hello, thank you for replying.

1. Using WPFunnel Basic as of now
2. Tried updating via plugin menu. No update option available in plugin section so tried to downgrade and upgrade/ re-install but nothing works.

Also, I tired all the methods available on the internet like disable all the plugin and switch to basic WP theme, Permalinks, and reinstalling it. Not just my design but if i import any new template to WPfunnel i’m unable to edit it. When i edit and click on save it gives the JSON error.

Tried switching the elementor builder and it works, the only problem with it is i can not edit it properly in elementor builder also lots of section breaks.

Hi @akay2906 , thanks for sharing the details.

Based on what you shared, this could be a compatibility issue with the latest Elementor.

Can you share the versions of Elementor and/or Elementor Pro you are using?

Then we can run some tests from our end and confirm this. Once we detect the issue, we will be able to find a quick solution.

Thanks.

Hi, Thank you for your reply.

I’m using Elementor Version 3.26.4 but the issue is not elementor. I am using gutenberg editor to edit it. I am getting error ” Updating failed. The response is not a valid JSON response.” When ever i hit on save button. I tried to switching to elementor and it works, I can edit the template with it and save/plublish it without any error but unable to update/edit in Gutenberg editor.

I tried to shift to elementor to edit the template but in elementor it’s quite hard to edit WPfunnel templates and unable to properly change any setting/attributes of section like in gutenberg.

PS: Same thing is working just fine on my different domain ( i created in here then migrated it to main domain). I thought it might be issue from hosting/domain/installing. so i tried to reinstall/migrate it also tried different hosting with different domain name but no luck. Only the first website work perfectly fine without any error.

Checke version – https://ibb.co/wWkp9JZ

Hi @akay2906 , thanks for the detail.

We are looking into the matter. The error your reported occurs in very specific situations. We will test them out and get back to you ASAP.

Thanks.

Thanks, Will wait.

Hi @akay2906 , we have run some tests from our end with Gutenberg, but I’m afraid, we couldn’t find a similar case on our latest plugins.

In this case, it would be best if you reach us directly via our support email with error logs, versions of WPFunnels & WPFunnels Pro, and a screenshot of what you see. Then we will try to assist you with your case more effectively.

Thanks.

Hi @akay2906 , I was following up to see if you are still facing the issue you reported when using Gutenberg.

If yes, then please reach us directly so that we can assist you promptly.

For now, I am marking this thread as resolved.

Thanks.