Updating failed. The response is not a valid JSON response.

  • Resolved ACEkin

    (@acekin)


    3 years, 3 months ago

    On this site, and on my live site, I use the same theme, Mai Success child theme on Genesis Framework. When NextGEN Gallery plugin is active on either side, trying to save the changes on the home page triggers an error:

    Updating failed. The response is not a valid JSON response.

    I searched your forum and found one suggestion of adding the following line to the wp-config.php file and tried it

    define(‘NGG_DISABLE_RESOURCE_MANAGER’, TRUE);

    But, it did not help.

    I get the error message but the page changes are saved. However, I cannot preview the changes unless I update the page. Disabling NGG solves the problem.

    I will appreciate your help.

    Thank you,

    Cemal

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @acekin,

    We can have a look to see if there’s anything that can be done. Please submit an issue report using the https://www.imagely.com/report-bug/ form and we’ll take it from there.

    Thanks

    Thread Starter ACEkin

    (@acekin)

    Thank you I have just submitted the issue.

    Cemal

    Plugin Contributor Imagely

    (@imagely)

    Hi @acekin and everyone encountering a similar issue.

    Just as a heads-up that we are going to release a NextGen Gallery update later today that will allow it make use of the constant that we have already mentioned ( NGG 3.17 doesn’t make use of this constant just yet ). Starting NGG 3.18 it will be possible to set the below mentioned constant to True in order to activate the workaround:

    define(‘NGG_DISABLE_RESOURCE_MANAGER’, TRUE);

    • This reply was modified 3 years, 3 months ago by Imagely.
Viewing 3 replies - 1 through 3 (of 3 total)
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