Updating failed. The response is not a valid JSON response

  • Hello,

    I’ve purchased the Stream members and uploaded your plugin on a Staging website, and it seemed to work fine. However, when I installed the plugin on my main website, I got the following error when I tried to update any page:

    Updating failed. The response is not a valid JSON response

    In order to fix this, I deactivated and erased the plugin. And after that, I am able again to update my pages.

    How do I fix this?

    Also, every time I wanted to use the video, I could not see it on the CloudFlare library, I had to download it again. It says that the format is not supported. The video is a Apple MPEG-4 movie. Should I save it in other format?

    I appreciate your assistance and support in advance.

    The page I need help with: [log in to see the link]

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