Updating Failed – Editor and Site Customizer Broken

  • Resolved cgstation

    (@cgstation)


    11 months ago

    Hello!

    I’ve recently jumped back into the world of WordPress after a 10-year hiatus and have almost immediately run into a critical issue. I am not a “techy” person, at least by the standards here. I’m running the Tropicana theme (premium), and it seems that something suddenly “broke.”

    The “customize” page (php) will no longer load the page’s content. If I make a change, the existing theme will appear, but on a 404 page. More concerning, I cannot make any changes to the pages using the editor I am met with the “Updating failed. You are probably offline.” message.

    Elementor will not load, either (including in safe mode). I have tried deactivating and uninstalling all of the plugins. I have deleted and reinstalled the theme, as well.

    I first noticed this when some of the images failed to load on the front page.

    Background:

    The theme requested that I install Elementor, WooCommerce, and a few other plugins. I did so. Around the same time, I changed the nameservers to use CloudFlare. I have no idea if this has any impact.

    Thanks for your help.

    Edit: I deleted the entire WordPress installation and started over. I still have the same issue.

    • This topic was modified 11 months ago by cgstation.
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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Let’s rule out the theme. Switch to twentytwentyfour for a quick test. Did that fix things? If not, put it back to Tropicana.

    Turn off all plugins. Does that fix things? If so, turn them back on, one at a time, till you find the one that breaks it.

    If it is the theme, then support of all commercial themes and plugins is out of scope for these forums. While we will not close your post, we also cannot guarantee any support at all, be that by volunteers or the developers. We recommend you instead use the developer’s official contact for their premium offerings, as that is the most direct line..

    https://www.outtheboxthemes.com/wordpress-themes/tropicana/

    Thread Starter cgstation

    (@cgstation)

    Hello! I was just returning here to post an update. It was not the theme, nor the plug ins. This ended up affecting all of my websites.

    The culprit was Cloudflare. I still don’t know why, but changing the nameservers back fixed the issues. Given, this opens up several more problems on my end..

Viewing 2 replies - 1 through 2 (of 2 total)
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