Updating blows up website

  • Resolved markalpine777

    (@markalpine777)


    7 years, 11 months ago

    I am running WordPress version 4.74 and Background Slider version 2.1.1 ever since the last two WordPress updates trying to update this plugin in causes the entire site to go down. I have contacted the developer and they offer no help.

    Any suggestions or a good replacement?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebSPI

    (@devcon1)

    We are so sorry about the issue you are having.

    On our record, we did not find any support request. May I ask you to send us an email with the detail information about your site following the link below?
    https://icanwp.com/support/

    Thank you.

    Plugin Contributor devcon2

    (@devcon2)

    Haven’t heard back in over 3 weeks. Assuming a solution was found, I’m marking this resolved.

    Thread Starter markalpine777

    (@markalpine777)

    NO this issue is not resolved and I did file a ticket with all info. You responded and said it was my problem. No other help was offered.

    Thanks!

    Plugin Contributor devcon2

    (@devcon2)

    Hi markalpine777,

    You might have contacted someone else. We don’t have a ticket system, just a support email. Did you contact us here: https://icanwp.com/support/?

    You can also reach us directly by emailing us at [email protected]

    We’re happy to figure if our plugin is making your site go down. May I ask you to send us detailed information about how your site goes down with our plugin?

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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