Updating an album?

  • Resolved SkyyKorat

    (@skyykorat)


    8 years, 1 month ago

    I have NextGEN Pro.
    I recently found that I couldn’t make changes to albums on my site. Contacted support who requested access to the system to investigate. I received an email telling me they had “updated the album for you and it should be working better now”.
    Which it is. THAT album. I CAN’T CHANGE ANY OTHER ALBUM ON THE WEBSITE.

    The NextGEN Pro popup on the page for the album has a button at the bottom that says “Insert Displayed Gallery”. All the other pages have a NextGEN popup with a button that still says “Save Changes”…

    WHAT did they DO to update the one album, ’cause I have a bunch of others that are still totally screwed. I TRIED going into gallery, doing Manage Albums, selecting an album and hitting “Update”. It doesn’t do anything…

    HOW DO I DO WHATEVER NextGEN support did on ALL THE OTHER ALBUMS?

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  • Plugin Contributor photocrati

    (@photocrati)

    @skyykorat – As a NextGEN Pro Subscriber you should be contacting our support team directly. As we have no method to connect a user in these forums to our support requests I do not know exactly what might have been done to help you with the one album although I suspect it would be removing the ID parameter from the generated shortcode translation of the album you were having issues modifying.

    Please return tot he support request conversation and we will be happy to continue there.

    Thanks!

    – Cais.

Viewing 1 replies (of 1 total)
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