Updating ACU – How? Reload Which Page?

  • Someone please explain further what this means “update now (via page reload).”

    I clicked that message. Reloaded the plugins page but nothing changes. Also reloaded an edit WP page that ACU was active on, nothing.

    What specific page must I reload to get the update?

    Thanks, Ken

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gabe Livan

    (@gabelivan)

    @glsd I assume you’re referring to the Pro version. I guess that notice confuses some people. There were some problems with updating the Pro version without reloading the page (via AJAX call, just by pressing the update link). So, the page needs to be refreshed. Now, if you have problems updating the plugin, go to “Updates” from the Dashboard (left top menu) and do the update from there. It should work well! Let me know how it goes!

    I have the same problem. Pro version, same update instructions which I really don’t understand (why can’t this be simple like every other plugin? I’m not a developer to know what AJAX is or how to manage WP CLI, which seems to require SSH/SHEll to work, which I also don’t know how to use) and when I go update from dashboard as you suggest, I still get an error, which reads:

    “An error occurred while updating Asset CleanUp Pro: Page Speed Booster: Download failed. Unauthorized”

    My license is activated properly, as shown in my settings, and I have already sent you a message via your online form regarding the fact that the tabs in the settings page don’t work at all. They show but won’t be clicked. I have not received a reply.

    Please provide help.

    Many thanks,

    Rini

    Plugin Author Gabe Livan

    (@gabelivan)

    @rinibak whether you try to update the plugin from the Dashboard or via WP CLI, the same error will be printed. The reason you weren’t able to update the plugin was that the license was marked as “active” on your end, but in fact, it wasn’t in the system.

    To give you an example, you might have activated the license on staging and then you performed a migration to live. The license shows as active on live, but it wasn’t actually activated to work there, meaning the connection to the remove server has not been made. In future versions of the plugin, extra verifications will be in place to automatically deactivate an “active” license if it wasn’t actually activated on that host.

    So, to fix this, the best way would be to deactivate the license and re-activate it. Also, log in to your customer’s dashboard here – https://www.gabelivan.com/customer-dashboard/ – manage the license and view all the activations there. Perhaps you already activated the license on a different domain and you forgot about it. It does happen when people switch domains or just install the plugin on a client’s website and then just forget about it. I hope it helps ??

    PS: I checked the tickets and I haven’t located any email from your about this matter. So, can you use the same contact form and submit and dummy message with your license key so I could look it up for you?

Viewing 3 replies - 1 through 3 (of 3 total)
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