Updates not working on pro

  • Resolved hccs1

    (@hccs1)


    6 years, 9 months ago

    Whenever I make changes to my contact forms, the changes appear in the back end but not on the live site, despite clearing the cache. I have tried cloning the form as well as creating new forms but it is not working properly. Please advise!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @hccs1

    It’s unusual behavior of plugin, so most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.

    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme.
    More useful information you can find here: https://supsystic.com/tips-for-solving-issues-faster/

    Afterwards let us know about the result. This will help our developers to solve your problem faster.

    Thread Starter hccs1

    (@hccs1)

    Thank you for your reply. After lots of investigating, I discovered that the problem was in fact the Supsystic Pro contact form plugin! Once I deactivated it, the free version is now working fine and the updates are updating as they should. Obviously this is quite annoying considering I paid a license fee for the Pro version!

    Plugin Author supsystic

    (@supsysticcom)

    Hello, @hccs1
    We didn’t reproduced such issue before, and this is really strange behaviour. Please contact us n our internal support using this form https://supsystic.com/contact-us/ and we will help you to resolve this issue.

    Plugin Author supsystic

    (@supsysticcom)

    Hello, @hccs1

    We didn’t hear any news from you for a while. Let us know, is your problem solved now?

Viewing 4 replies - 1 through 4 (of 4 total)
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